Senior Sales Support Specialist

WHAT YOU GET TO DO

• Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold calling
• Upsell real estate agents current memberships for added value in receiving qualified leads for property listings
• Provide exceptional customer service by addressing inquiries promptly and efficiently
• Troubleshoot and resolve technical issues related to the Equator platform
• Conduct product demonstrations to showcase the benefits of Equator's services
• Maintain accurate customer records and update information in the CRM system
• Collaborate with the sales team to identify potential upselling opportunities
• Assist in the development and implementation of sales strategies to increase customer retention
• Generate and qualify leads
• Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics
• Stay up-to-date with industry trends, competitor offerings, and Equator's product updates
• Participate in ongoing training to enhance product knowledge and customer service skills

Qualifications

Qualifications

Any Graduate with +3 years experience in sales support job preferred from Mortgage Domain.Hands on experience in using software applications.

WHAT ABOUT YOU You have...

• A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling,while meeting measurable sales goals

• Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector
• Experienced in customer service, sales, and customer retention with expertise in handlingcustomer objections and escalations
• Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)

Additional Information

THE PERKS OF WORKING AT ALTISOURCE

Prosperity:

• Competitive base salaries!
• 401k plans with company matching we want to empower you to further your career, and prepare for retirement!

Good Health:

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Flexible Spending Account
• Life insurance, short-term, and long-term disability

...And Happiness!

• Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year!
• Opportunities to join our community service initiatives, including Habitat for Humanity