Senior Relationship Manager

Matrimony com

2 - 7 years

2 - 6 Lacs

chennai

Posted:2 hours ago| Platform:

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Skills Required

sales wealth management mutual funds hni sales nri b2c marketing nri services hni acquisition elite hni client handling investment products

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Relationship Manager (SRM)

Key Responsibilities

Handle a portfolio of high-net-worth or premium clients to assist in their partner search journey.
Understand client preferences, expectations, and background to offer tailored match recommendations.
Build long-term trusted relationships through regular follow-ups, meetings, and counseling sessions.
Achieve monthly/quarterly conversion and retention targets.
Work closely with internal matchmaking and service delivery teams for effective coordination.
Handle escalations and ensure smooth resolution of client issues.
Maintain detailed documentation of interactions and progress in CRM tools.

Key Skills & Competencies

Strong interpersonal and communication skills (verbal & written).
High emotional intelligence, patience, and ability to handle sensitive discussions.
Consultative sales and negotiation ability.
Customer-centric mindset with strong problem-solving attitude.
Good understanding of Indian cultural and social values.
Basic tech proficiency (CRM tools, Excel, email communication, etc.)

Qualifications & Experience

Graduate / Postgraduate (any discipline).
2-8 years of experience in client relationship management, preferably in BFSI, real estate, luxury, or service industries.
Prior experience in matchmaking / lifestyle services is an added advantage.

Interested can contact Irfana HR-9025310767/irfana.sm@matrimony.com.

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