Senior Quality Manager (International BPO)- Black belt certified

Dear Applicant,

Hiring for Senior Quality Manager (International BPO- Black belt certified) - BPO Industry

Location - Bangalore

US Night shift

WFO

Notice upto - 2month

Ctc upto - 22.5lpa

Role - Service Delivery Manager

Minimum 10+ Years of exp in Quality Assurance & 4 Years as a manager

We are looking for a Quality Manager with a Black Belt certification in Six Sigma to oversee our BPO operations quality teams.

Minimum 10+ Years of experience in Quality Assurance & 4 Years as a manager

Key Responsibilities:

Develop and implement quality management systems: Establish and maintain robust quality management systems (QMS) aligned with industry best practices and regulatory requirements.

Conduct quality audits: Perform regular internal and external quality audits to identify areas for improvement and ensure compliance with established standards.

Drive Six Sigma initiatives: Lead and participate in Six Sigma projects to identify and eliminate root causes of defects, reduce process variation, and improve operational efficiency.

Analyze data and generate reports: Collect, analyze, and interpret data related to quality performance, identify trends, and generate reports to track progress and communicate findings to stakeholders.

Develop and deliver quality training: Design and deliver training programs to BPO employees on quality standards, methodologies, and best practices.

Monitor and analyze customer feedback: Gather and analyze customer feedback to identify areas for improvement in service delivery and customer satisfaction.

Collaborate with cross-functional teams: Work closely with other departments (e.g., Operations, Technology, Human Resources) to ensure seamless integration of quality initiatives across the organization.

Stay abreast of industry best practices: Stay informed about the latest industry trends, technologies, and best practices in quality management.

Qualifications:

Bachelors degree .

Six Sigma Black Belt certification is mandatory.

Minimum of 10 years of experience in a Quality Assurance or related role within a BPO environment.

Proven experience in implementing and managing quality management systems and teams

Strong analytical and problem-solving skills with the ability to analyze data and identify root causes of issues.

Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of the organization.

Strong project management and organizational skills with the ability to manage multiple projects simultaneously. 1   

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Experience with quality management software (e.g., Minitab, JIRA) is a plus.

Key Skills:

Six Sigma methodologies (DMAIC, DFSS)

Quality Assurance principles

Root Cause Analysis

Data Analysis and Reporting

Process Improvement

Customer Satisfaction

Communication and Interpersonal Skills

Project Management

Problem-Solving

Leadership

Interested Candidates contact HR Umme@ 8655884775 / Umme@careerguideline.com