Job
Description
Role Overview: You will be responsible for bridging product line management and product development at JOOLA, overseeing the journey from concept to commercialization. Your role will involve collaborating with cross-functional teams to ensure that products meet brand standards, market demands, and financial goals. Key responsibilities include managing product data, coordinating sample development, and contributing to operational efficiency. Key Responsibilities: - Develop detailed test plans and test cases for CRM modules such as Lead Management, Opportunity Management, Account & Contact Management, and Case/Service Management. - Execute system, integration, and regression testing for CRM workflows to ensure functional and data consistency. - Validate customizations, configurations, and business rules within CRM applications. - Perform data validation using SQL queries, reports, or analytics dashboards. - Collaborate with functional and technical teams to understand business rules, requirements, and expected outcomes. - Support testing activities for connected systems like ERP (e.g., SAP, Oracle, Microsoft Dynamics) and eCommerce platforms (e.g., Shopify, Magento). - Verify end-to-end data synchronization across CRM, ERP, and eCommerce to ensure accurate customer and transaction data flow. - Test scenarios involving quotes, orders, invoices, and support cases across systems. - Work closely with integration and development teams to troubleshoot and validate cross-application issues. - Design and maintain automation frameworks for regression, smoke, and end-to-end testing. - Build and enhance automation scripts using Selenium, Playwright, RestAssured, or Postman. - Integrate automation suites within CI/CD pipelines for continuous validation and reporting. - Use scripting or platform-native tools (e.g., Apex test classes, JavaScript, Python) to automate repetitive validation processes. - Validate data flow and synchronization across enterprise systems connected via integration platforms such as MuleSoft, Boomi, Celigo, or similar iPaaS tools. - Maintain test data repositories and reusability for multiple testing cycles. - Collaborate with integration teams to resolve synchronization and data mapping issues. - Create and maintain detailed documentation for test plans, test results, and test case repositories. - Ensure QA deliverables meet compliance standards (e.g., GDPR, SOC2). - Participate in Agile ceremonies including sprint planning, refinement, and daily standups. - Support continuous improvement initiatives by contributing to QA process optimization. Qualifications Required: - 3-6 years of experience in Software Quality Assurance with a mix of manual and automation testing. - Hands-on experience with CRM platforms such as Salesforce, Microsoft Dynamics CRM, SAP CRM, or similar. - Understanding of ERP (e.g., SAP, Oracle, Microsoft Dynamics) and eCommerce workflows. - Experience with test automation frameworks and tools: Selenium / Playwright / RestAssured / Postman. - Familiarity with API testing, integration testing, and CI/CD environments. - Strong analytical, debugging, and documentation skills. - Excellent communication and cross-functional collaboration abilities.,
