Senior Project Manager - Conversational AI

Role Overview: You will be joining our team as a Sr. Project / Engagement Manager, where you will play a crucial role in ensuring the successful delivery of Conversational AI Solutions (chat & voice) powered by Generative AI Technology. Your responsibilities will include acting as a bridge between clients and internal teams, contributing to project execution, and enhancing customer satisfaction through your expertise in requirements gathering, consulting, and client management. Key Responsibilities: - Analyze client needs, system capabilities, and project constraints to propose effective solutions. - Identify potential risks or gaps in requirements and address them proactively. - Demonstrate strong problem-solving abilities to handle unexpected challenges during project delivery. - Articulate complex technical concepts in simple terms for clients and stakeholders using exceptional verbal skills. - Create clear and concise documentation, including requirement specifications, user stories, and status reports, with strong written skills. - Ensure accurate understanding of client needs and concerns through active listening skills. - Understand and prioritize client requirements and business goals with empathy. - Build and maintain trust with clients through consistent communication and delivery excellence. - Manage multiple tasks, timelines, and resources effectively without compromising quality. - Utilize project management tools to track project progress and milestones. - Collaborate seamlessly with cross-functional teams, including developers, designers, and quality analysts. - Embrace feedback and a collaborative approach to brainstorming and problem-solving. - Review project requirements, deliverables, and client feedback meticulously with a commitment to quality assurance. - Maintain accuracy in tracking financials, such as invoicing and collections. - Adapt to dynamic environments and shifting client priorities or project scopes. - Learn and apply new tools, technologies, and methodologies as needed. - Handle pressure during tight deadlines and critical project phases with resilience. Qualifications Required: - Bachelor's degree in Computer Science, IT, or a related field. - Minimum of 6+ years of experience in Project/Engagement Management or similar role in IT or software delivery. - Proven experience in requirements gathering, client management, and consulting. - Knowledge of project management tools and methodologies. - Familiarity with Conversational AI technologies and interest in Generative AI Solutions. - Proficiency in creating project documentation and workflow diagrams. - Understanding of invoicing, collections, and project financials. - Effective communication and presentation of technical concepts to non-technical stakeholders. - Experience in stakeholder management and cross-functional team collaboration. (Note: Additional details of the company were not present in the provided job description),