Senior Project Manager - Conversational AI

Role Overview: You will be responsible for acting as the bridge between clients and internal teams, ensuring the successful delivery of Conversational AI Solutions (chat & voice) powered by Generative AI Technology. Your expertise in requirements gathering, consulting, and client management will contribute to the seamless execution of projects while enhancing customer satisfaction. Key Responsibilities: - Ability to analyze client needs, system capabilities, and project constraints to propose effective solutions. - Skill in identifying potential risks or gaps in requirements and addressing them proactively. - Strong problem-solving abilities to handle unexpected challenges during project delivery. - Exceptional verbal skills to articulate complex technical concepts in simple terms for clients and stakeholders. - Strong written skills for creating clear and concise documentation, including requirement specifications, user stories, and status reports. - Active listening skills to ensure accurate understanding of client needs and concerns. - Empathy to understand and prioritize client requirements and business goals. - Ability to build and maintain trust with clients through consistent communication and delivery excellence. - Willingness to go the extra mile to ensure client satisfaction and success. - Proficiency in managing multiple tasks, timelines, and resources effectively without compromising quality. - Familiarity with project management tools to track project progress and milestones. - Strong organizational skills to ensure smooth project execution and timely deliverables. - Ability to work seamlessly with cross-functional teams, including developers, designers, and quality analysts. - Openness to feedback and a collaborative approach to brainstorming and problem-solving. - Proactive participation in team meetings, knowledge-sharing sessions, and retrospectives. - Meticulous approach to reviewing project requirements, deliverables, and client feedback. - Commitment to quality assurance to avoid errors and rework in deliverables. - Ability to maintain accuracy in tracking financials, such as invoicing and collections. - Comfort with working in dynamic environments and adjusting to shifting client priorities or project scopes. - Eagerness to learn and apply new tools, technologies, and methodologies as needed. - Resilience in handling pressure during tight deadlines and critical project phases. Qualifications Required: - A Bachelors degree in Computer Science, IT, or a related field. - A minimum of 6+ years of experience in a Project / Engagement Management or similar role in IT or software delivery. - Proven experience in requirements gathering, client management, and consulting. - Knowledge of project management tools and methodologies. - Familiarity with Conversational AI technologies, and a keen interest in Generative AI Solutions. - Proficiency in creating project documentation and workflow diagrams. - Solid understanding of invoicing, collections, and project financials. - An ability to effectively communicate and present technical concepts to non-technical stakeholders. - Experience in stakeholder management and cross-functional team collaboration. (Note: The additional details of the company were not mentioned in the provided job description.),