Senior Program Analyst

Role Overview: As a member of our team at WNS (Holdings) Limited, you will be responsible for designing, building, and deploying automation workflows using Power Automate (cloud and desktop flows). You will collaborate with business users to gather requirements and translate them into automated workflows while enhancing automation with AI/ML models. Your role will also involve developing custom Python scripts, integrating Power Automate flows with business applications, debugging and testing automation solutions, and preparing documentation for flows, scripts, and integration processes. Key Responsibilities: - Design, build, and deploy automation workflows using Power Automate (cloud and desktop flows). - Develop custom Python scripts to handle automation tasks such as data processing, file handling, and API integrations. - Integrate Power Automate flows with business applications (SharePoint, Teams, Outlook, Dynamics, etc.). - Enhance automation with AI/ML models (e.g., document extraction, sentiment analysis, chatbot integrations). - Debug, test, and maintain automation solutions to ensure reliability and scalability. - Collaborate with business users to gather requirements and translate them into automated workflows. - Prepare documentation for flows, scripts, and integration processes. - (Optional/.NET Add-on) Build and support backend services or APIs in .NET (C#) for advanced automation scenarios. Qualifications: - Education: Bachelors degree in Computer Science, Engineering, IT, or related field. - Experience: 1 year of professional experience in automation or related roles. - Core Skills: - Hands-on experience with Microsoft Power Automate (cloud & desktop). - Strong Python scripting skills for automation and API integration. - Knowledge of REST APIs and connecting different systems.,