Senior Product Support Analyst

6 - 10 years

4 - 8 Lacs

bengaluru

Posted:2 days ago| Platform: Naukri logo

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Skills Required

core java hibernate css spring mvc hadoop kafka j2ee spring boot html angular sql docker cloudwatch shell scripting spark cloudtrail lambda kubernetes python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

  • Troubleshoot and resolve issues related to Epsilon's core products, providing technical workarounds and root cause analysis (RCA) reports.
  • Collaborate with cross-functional teams to address and resolve complex incidents in a timely manner.
  • Automate deployment, customization, upgrades, and monitoring using DevOps tools in AWS Cloud.
  • Identify process pain points and implement automation solutions to reduce turnaround times for issue resolution.
  • Work with various technologies including AWS, SQL, RHEL, Java, .Net, Oracle DB, and Shell/Perl scripting to develop and maintain product components.
  • Enhance DevOps pipelines and Cloud-based components to improve product quality and performance.
  • Prioritize customer issues, ensuring effective communication and timely escalation as needed.
  • Document troubleshooting steps and contribute to process improvements and knowledge sharing within the team.
  • Lead initiatives for process improvements and adapt quickly to new technologies and business needs.

Qualifications:

  • Education

    : Bachelor's degree in Computer Science or a related technical discipline.

  • Experience

    : 6+ years of hands-on development experience, especially with Java, J2EE technologies, microservices, and cloud infrastructure.

Required Skills

- Core Java, J2EE Java, Spring Boot, Spring MVC, Hibernate, HTML, CSS, Angular, CloudWatch, CloudTrail, Lambda, EC2, S3, Kafka, HBASE, Hadoop, Spark, SQL, Docker, Kubernetes, ACS, AKS, Shell scripting, Python, Gradle Maven Jenkins, AWS CodeDeploy, Terraform, Ansible, GoCD, Nexus

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