Senior Product Owner, Commerce Billing and Collections

As a Product Owner for Billing and Collections at ABC Fitness, you will play a crucial role in enhancing member communication during billing workflows and facilitating seamless member transfers between clubs or systems. You will contribute to the development and upkeep of the communications hub used for outbound billing-related messaging through SMS, email, and voice platforms. Collaborating closely with Product Managers, Engineering teams, and cross-functional groups, you will define requirements, maintain a prioritized backlog, and ensure successful delivery of features that enhance how clubs interact with members and manage account transfers. **Key Responsibilities:** - Collaborate with engineering and product teams to define communication logic, platform integrations, and message scheduling. - Own the backlog and feature development for member transfer functionality to ensure accuracy and continuity of billing across locations. - Translate business and technical needs into clear user stories, epics, and acceptance criteria. - Participate in backlog grooming, sprint planning, and Agile ceremonies with the delivery team. - Assist in validating deliverables and reviewing work to ensure alignment with functional and user requirements. - Maintain and update documentation to support internal knowledge and platform adoption. **Requirements:** - 5 years of experience in Product Ownership, Business Analysis, or a related role supporting software development teams. - Understanding of billing workflows, including dunning strategies and member transfer functionality. - Experience in writing user stories and collaborating with engineering teams. - Familiarity with Agile methodologies and tools like Jira and Confluence. - Strong communication skills, attention to detail, and the ability to manage day-to-day priorities. - Comfortable working in a fast-paced environment and willingness to seek clarification on requirements. **Preferred Skills:** - Experience with communication platforms such as Mailgun, Renkim, GenesysCloud, or Twilio. - Familiarity with the fitness industry or multi-location business models. - Ability to contribute to documentation or diagrams that clarify requirements and process flows. ABC Fitness is a global fitness management platform that serves over 40 million members across more than 100 countries. The company values a culture that celebrates diversity and creates an inclusive environment for all employees, clients, and stakeholders. If you are passionate about personal growth and enjoy working in a dynamic environment with enthusiastic colleagues, ABC Fitness is the perfect place for your career!,