8 Communication Platforms Jobs

Lead Reward agenda for India Ensure reward solutions are aligned/integrated with the Global Reward strategy and other expertise solutions (in Talent, Employer Branding, Performance Management, People Experience etc). Use performance management and reward tools for comparative analysis and data interpretation. Conduct assessment and evaluation of the costs and benefits of reward packages. Review market benchmarking information and recommend interventions basis the same Business partnering on reward strategy and initiatives Provide primary interface for Country HR team on all compensation and benefits-related matters. Provide necessary advisory expertise on reward principles for the business, balancing local specifics with global guidelines. Design country reward roadmap and recommend country reward strategy and initiatives. Advise Country HRBP team on job evaluation while ensuring internal equity Reward Policies & Processes Support with changes to the structure of programmes. Support in the deployment and implementation of reward policies and processes. Support with the leveraging of innovative technology in solutions to deliver competitive advantage. Conduct and lead market intelligence analysis through salary benchmarking Work closely with procurement and in-house medical consultant on all medical and insurance related benefits Executing Reward Processes Apply Reward policies in an equitable, reasonable, and meritocratic way. Provide (as needed) reporting in all areas of Reward (e.g. to ensure compliance with local legislation, total reward costs, budget reports). Guide to ensure HR teams are equipped to deliver transparent performance and reward communication plans to groups and individuals by delivering communication tools for Reward policies, processes, and tools. Manage execution and on-going policies benefit plans in India Lead and implement the pay review process Support the leadership team with NRC governance & approvals related to compensation of key management professionals, senior leadership personnel Reward Communications Support with the improvement of employee engagement within the organisation using effective Reward technology and communication platforms. Support in the communication of the vision for change for Reward programmes. Review data to measure progress against the planned business case for change and ensure the change is implemented Ability to work with a range of stakeholders regional teams, country teams, HR teams, unions, and works councils as appropriate. Lead and cascade Reward Communications sessions to the employees (periodical reward cascade sessions) and build capability within the team and among HR community through rolling out of Reward programs #TMICC #KWIL Show more Show less

You will be an Administrator - Sales & Marketing working in an office environment, where your primary responsibility will be to facilitate customer engagement and coordinate business operations. Your role will involve a combination of marketing administration, client support, and sales coordination to ensure the smooth execution of campaigns, enhance customer satisfaction, and drive sustained growth. Your main duties will include: - Assisting in planning and executing sales and marketing campaigns - Supporting promotional activities such as handling coupon codes, special offers, and campaign logistics - Monitoring and reporting on campaign performance and ROI - Handling inbound/outbound marketing and sales calls - Responding promptly to customer queries via phone, email, and online platforms - Addressing and resolving customer complaints with professionalism and empathy - Tracking and escalating unresolved issues to appropriate teams - Preparing and following up on quotations, proposals, and sales documents - Coordinating with clients and internal teams for smooth sales processing - Managing digital assets and supporting content publishing across social channels - Coordinating with vendors and agencies for creative execution - Assisting with market research and competitor analysis - Scheduling meetings, demos, and marketing events - Liaising across departments for task coordination - Maintaining accurate documentation and filing system You should possess a Bachelor's degree in Marketing, Business, or a related field, along with 4-7 years of hands-on experience in sales, marketing, or customer support roles. Proficiency in CRM tools, MS Office Suite, and communication platforms is required. Fluency in English (verbal & written) and Malayalam is mandatory. The job location is in Chittady, Palakkad, and you must be willing to relocate to this location. Food and accommodation will be provided, and the salary range is between 30000-40000 with monthly incentives. Female candidates who are willing to relocate are preferred. This is a full-time job opportunity with benefits including provided food and health insurance. The work location is in person.,

As the Assistant Manager - Training & Development (T&D) for the Coffee Trainer & People Development role, your primary responsibility is to design and implement comprehensive training programs that enhance employee skills and ensure consistent service excellence. Your focus will be on improving team capabilities, maintaining high operational standards, and fostering talent retention to drive business growth. Your key responsibilities will include designing and delivering various training programs such as onboarding, technical skills, customer service, and leadership development. You will conduct hands-on training sessions for F&B operations, specifically focusing on coffee preparation techniques, product knowledge, and equipment handling. Additionally, you will deliver soft skills and professional development programs to enhance team collaboration and customer service excellence. To ensure the effectiveness of the training programs, you will need to identify training requirements through assessments, audits, feedback, and collaboration with employees and managers. By developing learning frameworks, you will address skill gaps and enhance operational effectiveness across all levels. Monitoring the impact of training programs through assessments, feedback, and performance metrics will be crucial. You will be responsible for preparing regular reports on training effectiveness, ROI, and skill development progress. Collaboration with regional and caf teams will be essential to implement tailored training programs that align with specific operational needs. Furthermore, facilitating skill development initiatives at caf levels to improve service quality and compliance with hygiene and safety standards will be part of your role. Managing the budget and resources efficiently is vital to ensure that training programs operate within budgetary constraints. You will also need to optimize vendor relationships for sourcing high-quality training materials and tools, if required. Quality control and continuous improvement play a significant role in maintaining standards for F&B preparation, customer service, and learning effectiveness. Staying informed about industry trends, best practices, and emerging technologies will help enhance the training programs you design. Scheduling and coordination are crucial aspects of your role. Developing and maintaining a comprehensive training calendar to ensure timely and consistent delivery of programs, as well as coordinating with HR, regional teams, and store managers to minimize disruption during training sessions, will be part of your responsibilities. To measure your performance, you will be evaluated based on training program effectiveness and ROI, skill development metrics, adherence to the training calendar, customer satisfaction scores, certification rates for technical and leadership programs, compliance with quality, safety, and allergen standards, budget optimization, cost-effectiveness, and employee retention and development. For educational qualifications, a Bachelor's degree in Hospitality Management, Business Administration, Education, or a related field is required. Additional certifications in Training & Development, Instructional Design, or F&B-related fields are preferred. You should have 4-7 years of combined experience in Learning & Development and F&B operations, with a proven track record of designing and delivering successful training programs. Experience in coffee brand chains is advantageous. Functional skills required for this role include proficiency in adult learning principles, instructional design, and training methodologies, strong organizational and project management skills, effective communication, interpersonal, and stakeholder engagement abilities, analytical skills for evaluating training impact and identifying improvement areas, and a customer service orientation to ensure alignment with business goals. Technical skills required include proficiency with Learning Management Systems (LMS) and e-learning tools, knowledge of F&B operations including coffee preparation techniques and safety standards, data analysis and reporting proficiency using tools like Excel or Power BI, and familiarity with communication and collaboration platforms like Microsoft Teams and Google Meet.,

It is an exciting opportunity to work in a company where everyone truly believes in the mission and values of the organization. ABC Fitness is a global fitness management platform that serves over 40 million members across more than 100 countries. The company's SaaS platform offers a comprehensive club and member management solution, focusing on revenue cycle management, performance optimization insights, and personalized member experiences. At ABC Fitness, the goal is to assist customers in turning their fitness goals into reality. As a Product Owner for Billing and Collections at ABC Fitness, you will play a crucial role in enhancing member communication during billing workflows and facilitating seamless member transfers between clubs or systems. Your responsibilities will include contributing to the development and upkeep of the communications hub used for outbound billing-related messaging through SMS, email, and voice platforms. You will collaborate closely with Product Managers, Engineering teams, and cross-functional groups to define requirements, maintain a prioritized backlog, and ensure successful delivery of features that enhance how clubs interact with members and manage account transfers. Key Responsibilities: - Collaborate with engineering and product teams to define communication logic, platform integrations, and message scheduling. - Own the backlog and feature development for member transfer functionality to ensure accuracy and continuity of billing across locations. - Translate business and technical needs into clear user stories, epics, and acceptance criteria. - Participate in backlog grooming, sprint planning, and Agile ceremonies with the delivery team. - Assist in validating deliverables and reviewing work to ensure alignment with functional and user requirements. - Maintain and update documentation to support internal knowledge and platform adoption. Requirements: - 5 years of experience in Product Ownership, Business Analysis, or a related role supporting software development teams. - Understanding of billing workflows, including dunning strategies and member transfer functionality. - Experience in writing user stories and collaborating with engineering teams. - Familiarity with Agile methodologies and tools like Jira and Confluence. - Strong communication skills, attention to detail, and the ability to manage day-to-day priorities. - Comfortable working in a fast-paced environment and willingness to seek clarification on requirements. Preferred Skills: - Experience with communication platforms such as Mailgun, Renkim, GenesysCloud, or Twilio. - Familiarity with the fitness industry or multi-location business models. - Ability to contribute to documentation or diagrams that clarify requirements and process flows. ABC Fitness is committed to diversity and inclusion, encouraging candidates to apply regardless of meeting all the listed skillsets. The company values a culture that celebrates diversity and creates an inclusive environment for all employees, clients, and stakeholders. ABC believes in the importance of fostering an equitable and inclusive workplace culture as a business imperative. About ABC Fitness: ABC Fitness is a leading provider of software and services for the fitness industry, known for its excellence in supporting clubs and their members. With a reputation for boosting performance and creating a total fitness experience, ABC serves over 41 million members globally across various club sizes and types. Founded in 1981, ABC assists thousands of gyms and health clubs worldwide in achieving optimal performance through its comprehensive SaaS club management solution. ABC Fitness is a Thoma Bravo portfolio company, specializing in investing in software and technology firms. If you are passionate about personal growth and enjoy working in a dynamic environment with enthusiastic colleagues, ABC Fitness is the perfect place for your career!,

As a Programme Coordinator at our organization, you will have the opportunity to build your career in online Education Delivery. Additionally, you will have the chance to enroll in the Graduate Certificate in Public Policy Programme with a full scholarship worth 38,000/-. You will also be part of our writing development programme, where you can enhance your writing skills and contribute to policy outputs such as blogs, Op-eds in newspapers, and podcasts. Furthermore, you will have the privilege to meet, interact, and collaborate with prominent personalities in public policy, economics, technology policy, international relations, strategy, and related fields. Your main responsibilities will include supporting the Programme Manager in coordinating end-to-end activities of the programmes, from admission to programme closure. You will be responsible for monitoring programme communication with students on various platforms like Slack, LMS, and Email. Attention to detail is key to ensure schedules are adhered to, processes are followed, and data is captured and validated diligently. You will work closely with the Programme Manager to maintain quality control across the programme and enjoy interacting with students who are bright minds united by a common passion for learning public policy. The essential skills required for this role include being detail-oriented with the ability to multitask, a team player who fosters a nurturing working environment, a passion for working with people and guiding students, project management experience is advantageous, proficiency in Microsoft Office applications, good written and verbal communication skills, administrative skills for operating LMS and SIS, familiarity with communication platforms like Slack and Teams, understanding of tools and metrics needed to evaluate a programme, ability to identify and mitigate risks, and excellent people skills to resolve conflicts and maintain professionalism when dealing with stakeholders.,

It is an exciting opportunity to be a part of a company where the team truly believes in the work they are doing! At ABC Fitness, a leading global fitness management platform serving millions of members worldwide, we are dedicated to bringing passion and customer focus to the industry. Our innovative SaaS platform offers a comprehensive club and member management solution, catering to the diverse needs of fitness enthusiasts across the globe. Our mission is to assist our customers in turning their fitness aspirations into reality. As a Product Owner for Billing and Collections at ABC Fitness, you will play a crucial role in enhancing the billing platform to facilitate better member communication during billing processes and ensure seamless member transfers between clubs or systems. Your responsibilities will include contributing to the development of a communications hub for outbound billing-related messaging through various platforms such as SMS, email, and voice (dialers). You will collaborate closely with Product Managers, Engineering teams, and cross-functional groups to define requirements, maintain a prioritized backlog, and support the successful delivery of features aimed at improving club-to-member communication and account transfers. Your key responsibilities will include: - Collaborating with engineering and product teams to define communication logic, platform integrations, and message scheduling. - Owning the backlog and driving feature development for member transfer functionality to ensure billing accuracy across locations. - Translating business and technical requirements into clear user stories, epics, and acceptance criteria. - Participating in backlog grooming, sprint planning, and Agile ceremonies with the delivery team. - Validating deliverables and reviewing work to ensure alignment with functional and user requirements. - Maintaining and updating documentation to support internal knowledge and platform adoption. To be successful in this role, you should possess: - 5 years of experience in Product Ownership, Business Analysis, or a related role supporting software development teams. - Understanding of billing workflows, including dunning strategies and member transfer functionality. - Experience in writing user stories and collaborating closely with engineering teams. - Familiarity with Agile methodologies and tools like Jira and Confluence. - Strong communication skills, attention to detail, and the ability to manage day-to-day priorities. - Comfort working in a fast-paced environment and a willingness to seek clarification on requirements. Preferred qualifications include experience with communication platforms such as Mailgun, Renkim, GenesysCloud, or Twilio, familiarity with the fitness industry or multi-location business models, and the ability to contribute to documentation or diagrams clarifying requirements and process flows. At ABC Fitness, we offer a purpose-led culture with a strong emphasis on values, competitive PTO plans, group insurance coverage, life and personal accident insurance, fitness perks, and support for working women. We are committed to diversity and inclusion, welcoming candidates from all backgrounds to apply. Join us at ABC Fitness, where you can be part of a team of happy, enthusiastic over-achievers and experience wild growth in your career!,

Job Summary Interacting with the Customers Offering amazing customer service Maintaining professionalism with customers Inbound Process Collect prompt and accurate customer feedback work directly with customers& provide assistance Required Candidate profile Ability to communicate effectively in English Work from office/no telephonic Immediate joiners only Freshers/UG both can apply

About the Role: We are seeking a strategic and execution-driven Senior Product Manager to lead the development and growth of our Communications Platform as a Service (CPaaS) offering. In this role, you will drive the vision, roadmap, and delivery of scalable, reliable, and innovative communication solutionsincluding messaging (SMS, MMS, RCS), voice, email, and video APIs—that power mission-critical customer interactions for global businesses. Key Responsibilities: Product Strategy & Vision: Define and evolve the product strategy for the CPaaS platform aligned with company goals and market trends. Conduct market research, customer interviews, and competitive analysis to identify opportunities and differentiate our offering. Roadmap & Execution: Own the product roadmap for CPaaS components—voice, messaging, email, real-time communication APIs, and orchestration layers. Collaborate with engineering, design, and GTM teams to deliver high-impact features on time and within scope. Platform Leadership: Ensure platform scalability, security, and reliability to support enterprise-grade communication workloads. Partner with infrastructure and DevOps to optimize performance, uptime, and cost efficiency. Customer & Stakeholder Engagement: Work closely with customers, partners, and internal stakeholders to gather feedback and translate it into actionable product requirements. Represent the product in strategic client meetings and industry events. Metrics & Performance: Define and monitor KPIs such as API usage, delivery success rate, latency, NPS, and churn to measure product performance. Use data to iterate on the product and inform prioritization. Required Qualifications: 4–10 years of product management experience, with at least 3+ years in CPaaS, telecom, or communication platform domains. Proven track record of building and scaling communication platforms (e.g., Twilio, Vonage, MessageBird, Infobip, etc.). Strong understanding of APIs, cloud communication protocols (SIP, SMPP, WebRTC), messaging standards, and telco regulations. Technical background or hands-on experience working with engineers on distributed systems and API-based services. Exceptional analytical, problem-solving, and decision-making skills. Excellent communication and stakeholder management abilities. Preferred Qualifications: Experience working in a high-growth SaaS or platform company. Familiarity with global telecom carrier ecosystems and regulatory compliance (GDPR, HIPAA, etc.). MBA or relevant postgraduate degree.