Senior Product Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we're growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.
Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Bangalore, Chennai and Pune.
The Opportunity:You will fill a critical role in our Product Management organization in Bangalore where you will drive product design and deployment of product services for our clients. You will do so in an exciting environment driven by a desire to enable more efficient and effective care.

Position Summary:We are seeking an experienced Senior Product Manager for Patient Matching & Patient Directory to lead the strategy, development, and optimization of core identity management capabilities that power a complete,accurateclinical view of every patient. In a healthcare system without a national patient identifier-and where individualsfrequentlymove, change names, emails, insurance, and care settings, this role is mission-critical.
The accuracy of patient identity data directlyimpactspatient safety, clinical decision-making, interoperability, and trust across the healthcare ecosystem.

Incomplete or inaccurate patient identity data can lead to serious patient safety risks, including duplicated records, incorrect clinical decisions, missing history, or improper treatment. As healthcare organizations increasingly exchange data across disparate systems, the need for high-quality, reliable patient matching is greater than ever. Everyone-from frontline clinicians to billing teams to population health analysts-depends on the reliability of this information.
This person will own products that ensure every patient's information is correctly matched, linked, and accessible across fragmented systems, enabling safe, coordinated care across providers, payers, hospitals, specialists, labs, imaging centers, immunization registries, and other healthcare entities.

Essential Functions (Duties and Responsibilities):

50%Coordinate and contribute to the definition of assigned product area

• Partner with Product Management leaders to drive portfolio and product strategy
• Act as accountable party for the portfolio and product strategy of assigned product area, via product roadmaps
• Provide input toportfolioplanning process forassignedproduct area.
• Collaborate with others to developexpertisein market and competition for yourservicesUnderstandingwhat'snext and when to stay the course
• Define and drive accuracy, completeness, and reliability standards for patient identity data to support a unified, longitudinal clinical record.
• Develop robust interoperability strategies to ensure connectivity and seamless data exchange withPayers,Immunization registries,Hospitals and health systems,Ambulatory practices and specialists,Labsand diagnostic imaging partners,HIEs, public health entities, and other third-party data sources
• Collaborate with engineering and data science teams to enhance probabilistic and deterministic matching algorithms, identity resolution methods, and data quality frameworks.
• Work closely with compliance, privacy, and security teams to ensure all solutions meet HIPAA, TEFCA, and other relevant standards.
• Conduct user research across diverse stakeholders-clinicians, registrars, IT staff, revenue cycle teams-to understand workflows, data challenges, and opportunities for automation.
• Define KPIs andmonitorperformance, including match accuracy, duplicate reduction, false positives/negatives, merge/unmerge rates, and downstream impact on clinical data completeness.
• Partner with interoperability teams to define data ingestion, normalization, verification, and record-linking workflows.
• Evangelize patient identity best practices both internally and externally to ensure adoption, proper usage, and continuous improvement.
• Scale the solution and quality processes to every team and workflow across the organization with clarityinstilling confidence in technical and business teams as well as our customers and industry partners

40%Cross-Functional Coordination and Stakeholder Management

• Serve as Product Owner for scrum teams covering assigned product area
• Help to remove obstacles to effective and efficient product delivery from scrum teams
• Collaborating with other internal R&D teams wholeveragepatient directory in their workflows
• Support feature rollouts through alpha,betaand general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications
• Establish effective relationships with key stakeholders acrossathenain order tostreamline processes of gathering ideas/inputs that improve product decisions
• Partner with Product Management leaders to drive portfolio and product strategy
• Act as accountable party for the portfolio and product strategy of assigned product area, via product roadmaps
• Provide input toportfolioplanning process forassignedproduct area.
• Collaborate with others to developexpertisein market and competition for yourservicesUnderstandingwhat'snext and when to stay the course
• Engage with Sales, AM, Product Marketing, and other internal partner teams as needed todeterminebest ways to communicate product to customers and toassistProduct Management leadership with service descriptions

10% Mentoring and Leadership

• Contribute to the development of overall product management team byofferingmentorship and teaching/sharingsubject matterexpertiseto fellow team members, increasing their technical skills development and subject matterproficiency
• Help others translate strategic goals to tactical execution plans, to that they can help meet team goals
• Lead cross-functional projects as requested

Education & Experience Required:

• Bachelor's Degreerequired Degree in Business, Product or Computer Science preferred
• Minimum 10+ years of product management experience in healthcare technology, health information exchange, EHR systems, or interoperability platforms.
• Deep understanding of patient matching, MPI/EMPI systems, identity resolution, data quality, and data governance(preferred)
• Experience working with HL7, FHIR, C-CDA, IHE profiles, RLS, USCDI, TEFCA, and interoperability frameworks.

Knowledge & Skills:

• Understanding of product management best practices, including agile development environments
• Demonstrated success at driving innovative results in a fast-paced environment and managing simultaneously competing priorities using analytic and quantitative capabilities
• Ability to balanceraw mathematicalskills to analyze algorithmimpactswith common sensetomake business decisionscriticalpatient matchingbased on US addresses and names
• Exceptional analytical skillsanddemonstratedability to distill complex problems and design effective and scalable solutions.
• Able to maneuver across organization boundaries, build informal and formal networks to form relationships.
• Strong communicationand stakeholder management skills able to drive alignment across engineering, data science, compliance, clinical operations, and external partners.