12 Identity Resolution Jobs

As a Salesforce Data Cloud (CDP) professional, you will be responsible for designing, developing, and deploying solutions on the Salesforce Data Cloud platform. Your role will involve CDP implementation, collaborating with stakeholders to gather requirements, and translating them into technical specifications. You will build custom applications, integrations, and data pipelines using Salesforce Data Cloud tools and technologies. In this position, you will develop and optimize data models to support business processes and reporting needs. Data governance and security best practices implementation will be crucial to ensure data integrity and compliance. Troubleshooting, debugging, and performance tuning of Salesforce Data Cloud solutions will also be part of your responsibilities. It is essential to stay current with Salesforce Data Cloud updates, best practices, and industry trends in order to provide technical guidance and support to other team members and end-users. Documenting solution designs, configurations, and customizations will be required as well. To qualify for this role, you must have a Bachelor's degree in computer science, Information Technology, or a related field. Additionally, you should hold SFDC certification and possess 3 to 6 years of experience in software development with a focus on the Salesforce platform. A strong understanding of relational databases, SQL, and data modeling concepts is necessary. Familiarity with data governance principles and practices, excellent problem-solving skills, and effective communication and collaboration abilities are also essential for success in this position.,

You will be joining as a Salesforce Data Cloud professional with a total of 5-6+ years of experience in the IT industry, focusing on Data Cloud. Specifically, you should have 3-4 years of experience in Salesforce.com development, implementation, administration, and configuration. Your role will involve communicating effectively with the onsite Salesforce development teams in the USA and coordinating with IT/Business stakeholders. It would be beneficial if you have experience in Salesforce clouds such as Sales, Service, and Community, and any other offerings like Marketing/Pardot, Einstein AI, Analytics, FSL will be a plus. As a Salesforce Data Cloud professional, you must hold certifications such as Data Cloud Consultant, Salesforce Platform Developer 1, and AppBuilder Certification. Having additional certifications like Salesforce Integration Architect and Advanced Admin (ADM301) or Consultant (Sales Cloud/Service Cloud) will be an advantage. Your responsibilities will include working on Data Cloud projects, focusing on design and implementation. You should possess strong functional and technical expertise in Salesforce Data Cloud development, data modeling, and data warehousing solutions. Your tasks will involve designing, developing, and implementing solutions on Salesforce Data Cloud to ensure performance, scalability, and data integrity. You will be configuring and managing Data Streams, implementing Identity Resolution rules, developing Calculated Insights, Segmentation, and Activation processes. Collaborating with cross-functional teams to define data strategies, data models, and data mapping will also be part of your role. Proficiency in SQL or other data query languages, knowledge of data governance practices, and ensuring data quality are essential skills required. You will closely work with marketing and sales teams to activate segmented audiences in real-time across multiple channels, ensuring seamless data integration and customer engagement. Monitoring system performance, resolving technical issues related to Salesforce Data Cloud, designing and implementing data integration solutions will also be part of your responsibilities. This is a full-time permanent position with a budget of 29 LPA and work locations in Chennai, Bangalore, Cochin, Trivandrum, Hyderabad, Pune. The work timings involve an overlap with US morning hours for an hour or 2. Benefits include Provident Fund, performance bonus, and a day shift schedule.,

As a Senior Salesforce Data Cloud Consultant based in Mumbai with over 6 years of experience, your primary responsibility will be to spearhead the design and execution of enterprise-level Customer Data Platform (CDP) solutions, with a specific emphasis on Salesforce Data Cloud. Your expertise in customer data unification, personalization strategies, cross-cloud integrations, and MarTech advisory will be pivotal in collaborating with marketing, CRM, and technology teams to create personalized customer experiences within the Salesforce ecosystem. Your key duties will include overseeing the end-to-end implementation of Salesforce Data Cloud components such as Data Streams, Calculated Insights, Data Transformations, and Identity Resolution. You will lead the integration of Data Cloud with other Salesforce clouds like Marketing Cloud, Service Cloud, Commerce Cloud, and Sales Cloud to drive cross-cloud personalization strategies. Working closely with stakeholders, you will define data unification logic, audience strategies, and personalization use cases, customizing solutions for real-time audience activation and personalized customer journeys. To excel in this role, you must possess at least 6 years of experience in the Salesforce ecosystem, with a minimum of 3 years dedicated to Salesforce Data Cloud/CDP implementation. Your proficiency in Salesforce platform architecture, cross-cloud integrations, and hands-on experience in building Calculated Insights, Data Transforms, and managing Identity Resolution will be essential. Additionally, your deep understanding of customer lifecycle, personalization, segmentation, and campaign activation use cases will be crucial in delivering successful solutions aligned with best practices. In this role, you will be the primary advisor and subject matter expert for all Salesforce Data Cloud implementations and enhancements. Your ability to lead requirement workshops, present solutions effectively, and think strategically to solve complex problems will be highly valued. Preferred skills include Salesforce certifications in Data Cloud Consultant, Marketing Cloud, or Application Architect, exposure to Customer 360 Audiences, Interaction Studio/Personalization, or Journey Builder use cases, and familiarity with privacy regulations such as GDPR and CCPA. By joining our team, you will have the opportunity to lead strategic Salesforce Data Cloud programs for large enterprise clients, gain exposure to cutting-edge personalization and identity resolution use cases, and experience diverse industry domains such as retail, fintech, and e-commerce. You can expect rapid career growth in an innovative and collaborative environment, with mentorship from industry leaders in MarTech, CRM, and customer experience transformation.,

As a Salesforce Data Cloud Specialist at our company based in Noida, India, with 5-6 years of experience, you will play a crucial role in implementing and optimizing Salesforce Data Cloud solutions. This role involves integrating large datasets and enhancing data-driven decision-making across marketing, sales, and customer experience functions. Your responsibilities will include implementing and configuring Salesforce Data Cloud for unified customer data profiles, integrating it with Marketing Cloud, Sales Cloud, and external platforms, and designing customer identity resolution strategies. Additionally, you will work on data ingestion pipelines to ensure clean, validated, and structured data flows. Collaborating with cross-functional teams will be essential to enable segmentation, personalization, and advanced analytics. You will also support the activation of unified data across different channels for enhanced customer engagement, monitor performance, troubleshoot issues, and ensure data governance and compliance. To excel in this role, you should have at least 4 years of experience in the Salesforce ecosystem, with a minimum of 2 years specifically in Salesforce Data Cloud. A strong understanding of CDP, Data Modeling, Identity Resolution, and Consent Management is required. Hands-on experience with Salesforce Data Cloud Studio, Data Streams, and Calculated Insights is essential, along with proficiency in APIs, ETL tools, and data integration frameworks. A solid understanding of Salesforce Marketing Cloud, Sales Cloud, and Experience Cloud is also necessary, as well as familiarity with data privacy regulations such as GDPR and CCPA. Possessing Salesforce certifications in Data Cloud or related domains will be a strong advantage. While not mandatory, it would be beneficial to have experience in industry-specific use cases such as Retail, Healthcare, or Finance, as well as strong communication and stakeholder management skills. Join our dynamic team and contribute to driving data-driven decision-making and enhancing customer experiences through Salesforce Data Cloud solutions.,

A highly skilled and experienced Adobe RTCDP and Adobe Target Expert is sought to join the team. You should deeply understand RTCDP principles and technologies, with a strong focus on practical implementation and a proven ability to deliver successful outcomes. Your role will involve designing, configuring, and managing the RTCDP solution and implementing personalization activities on the web experience. This includes ensuring seamless data integration, profile unification, audience segmentation, and activation for personalized customer experiences. Your expertise will be crucial in leveraging the platform to drive value for the business through data-driven insights and optimized customer journeys. You will serve as the subject matter expert for Adobe RTCDP, supporting internal teams and stakeholders. Your responsibilities will include designing and implementing RTCDP solutions, ingesting and transforming data from various sources, configuring and managing unified customer profiles, building and activating audience segments, ensuring data governance and compliance, integrating data using RTCDP APIs and SDKs, diagnosing and resolving data-related issues, collaborating with cross-functional teams, sharing best practices, training internal teams, and deploying personalized customer journeys using Adobe Target. What You'll Be Doing: - Serve as the subject matter expert for Adobe RTCDP, supporting internal teams and stakeholders. - Design and implement RTCDP solutions, including data schema creation, identity resolution, audience segmentation, and activation. - Ingest and transform data from various sources into the RTCDP, ensuring quality and compliance. - Configure and manage unified customer profiles by stitching data across multiple channels and touchpoints. - Build and activate audience segments to downstream systems for personalized experiences. - Ensure adherence to data governance, privacy regulations, and security standards. - Use RTCDP APIs and SDKs for integrating data and enabling real-time updates. - Diagnose and resolve issues related to data ingestion, identity resolution, and system performance. - Collaborate with cross-functional teams including marketing, analytics, development, and IT. - Share best practices and train internal teams on optimal RTCDP usage. - Deploy personalized customer journeys and experience activities using Adobe Target. What We'd Love To See: - Bachelor's degree in Computer Science, Data Engineering, Marketing Technology, or a related field. - At least 3 years of hands-on experience with RTCDP implementations. - Demonstrated success in executing at least two end-to-end RTCDP projects. - Deep understanding of data modeling, ingestion, and transformation in a CDP environment. - Proficiency in identity resolution and audience segmentation. - Experience with SQL, Python, or JavaScript for data manipulation and integration. - Working knowledge of APIs, SDKs, and real-time data streaming tools. - Familiarity with data governance frameworks and compliance regulations like GDPR and CCPA. - Strong communication, interpersonal, and analytical skills. - Ability to manage multiple projects independently. It'd Be Great If You Had: - Experience with Adobe Cloud Platform, especially Adobe Experience Platform (AEM) and Adobe Target. - Background in consulting or agency settings with client-facing roles. - Familiarity with marketing automation, analytics, or personalization platforms. - Broader experience with Adobe cloud technologies.,

Develop and implement solutions within Salesforce Data Cloud,focusing on datadriven insights and integrations Design,develop and maintain custom solutions using Apexand Lightning Web Component Troublesht issues in Salesforce Data Cloud environments Required Candidate profile 3 years of experience as a Salesforce Developer with a strong focus on Salesforce Data Cloud Completed 2 successful Salesforce Data Cloud projects. Strong development skills in Apex and LWC

Youre not the person who will settle for just any role. Neither are we. Because were out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, youll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, youll help us deliver better care for billions of people around the world. It starts with YOU. In this role, you will: Architect and implement a comprehensive customer identity solution tailored to our organization's vision and goals, in compliance with regulatory requirements and enterprise standards. Define and implement best practices for identity management, including SSO, MFA, and consent management. Stay abreast of industry trends, emerging technologies, and standard processes in AdTech, influencing the continuous improvement of our systems. CDP assessment - Oversee the assessment and integration of a next-generation CDP to improve data unification, segmentation, and analytics. Ensure CDP capabilities support marketing personalization, campaign execution, and customer insights. Implement universal identifiers like UID 2.0, PAIR and ramp id to improve data interoperability and identity resolution. Evaluate and modernize the current CRM platform to drive customer engagement, retention, and loyalty strategies. Lead the integration of CDP with other systems, including CRM, CIAM, and AdTech platforms, to create a unified marketing ecosystem. Collaborate with marketing teams to optimize paid media activation, leveraging CRM and CDP data for targeted campaigns. Ensure seamless integration of AdTech platforms with CRM for efficient audience segmentation, retargeting, and ROI measurement. Develop strategies to collect, manage, and leverage customer data across all digital touchpoints effectively while ensuring compliance with data privacy regulations. Collaborate with cross-functional teams including marketing, DTS, Legal and Compliance, and data analytics to drive alignment and achieve business objectives. About Us Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brandsand so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldnt exist without talented professionals, like you. At Kimberly-Clark, youll be part of the best team committed to driving innovation, growth and impact. Were founded on more than 150 years of market leadership, and were always looking for new and better ways to perform so theres your open door of opportunity. Its all here for you at Kimberly-Clark. About You You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, were constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, youll experience Flex That Works: flexible work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business. In one of our professional roles, youll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications: Who you are Bachelor's degree in management information systems/technology, Computer Science, Engineering, or related discipline. MBA or equivalent is preferred. 10+ years of experience in an information technology solutions architecture role. 3+ years of experience working in customer identity management and have a strong background in identity management protocols (OAuth, OpenID Connect, SAML). Proven experience evaluating, implementing, and integrating enterprise-level CIAM, CDP, and CRM solutions. Experience in a digital marketing or e-commerce environment. 5+ years of hands-on relational, dimensional, and/or analytic experience (using RDBMS, dimensional, NoSQL data platform technologies, and ETL and data ingestion protocols). Experience with CDP platforms (e.g., Adobe Experience Platform, Epsilon, Salesforce CDP). Experience with CRM platforms (e.g., Salesforce, HubSpot, or Microsoft Dynamics). Deep understanding of customer data lifecycle, including identity resolution, consent management, and segmentation. In-depth knowledge of customer data platforms, identity graphs, and universal identifiers. Strong understanding of cookie technology and its implications for digital marketing. Experience with database development and scripting. Experience in AdTech, with a proven track record of designing and implementing large-scale ad delivery systems. Familiarity with AdTech platforms (e.g., Google Ads, Facebook Ads Manager, The Trade Desk) and their integration with CRM and CDP. Experience with data enrichment techniques and tools. Experience with cloud-based services (e.g., MS, AWS, Google Cloud). Total Benefits Here are just a few of the benefits youd enjoy working in this role for Kimberly-Clark. Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment. Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents. Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events. Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare. To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. In the meantime, please check out the careers website. And finally, the fine print. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. #LI-Hybrid,

Senior Technical Product Manager About Doceree Doceree is a growing AdTech start-up delivering innovative solutions. As the first global network of physician-only platforms for programmatic messaging, Doceree is transforming the digital communication landscape in the global healthcare industry. Doceree provides the most comprehensive solution to Healthcare and Lifesciences advertisers to reach the target audience in the most effective and efficient way through programmatic digital advertising. Our Core Belief Technology can connect the fragmented healthcare ecosystem to deliver information when it is most needed to improve patients' outcomes. We are expanding our footprints across the globe and enhancing our services, offering, and developing new products and solutions to address the unmet needs of industry. Doceree is operating in 22 countries currently with offices in NY, India and London. Website http://www.doceree.com/ , social media link https://www.linkedin.com/company/doceree/ About The Job Position Title: Senior Technical Product Manager Department: Product & Engineering Job Scope: Global Location: Noida, India Work Setting: Onsite Work Hours: 2 PM to 11 PM Purpose of the Job We are looking for an experienced and technically strong Senior Technical Product Manager (TPM) to join our team. This role sits at the intersection of product and engineering, with a focus on translating complex business requirements into clear, actionable technical deliverables. The ideal candidate brings 510 years of experience in technical product or program management, a strong engineering background, and deep familiarity with AdTech and data platform ecosystems. This role will work closely with engineering leads, business product managers (BPM), and cross-functional stakeholders to drive execution, improve sprint velocity, and ensure delivery of scalable and high-quality products. Key Responsibilities Product-to-Tech Translation Collaborate with BPMs to understand product vision, user personas, business context, roadmap and feature requirements. Then translate product features into detailed, technically scoped user stories and tasks for engineering teams. Technical Documentation & Ticketing Write clear, structured, and technically detailed Jira tickets. Partner with engineers and tech writers to maintain accurate technical documentation, including architecture diagrams, API specifications, and data flow definitions. Engineering Collaboration Act as a bridge between product and engineering teams. Engage daily with developers and tech leads to clarify requirements, remove blockers, and ensure alignment with sprint planning and delivery timelines. Execution & Delivery Own the delivery lifecycle of technical projects. Track execution, identify risks, and work with stakeholders to maintain momentum. Foster a delivery-focused culture without compromising quality. Technical Oversight Understand implementation trade-offs and system constraints. Use your proficiency in SQL and at least one programming language (Python, JavaScript, or similar) to engage in technical discussions and provide meaningful feedback. Process Improvement Drive improvements in sprint grooming, ticket quality, engineering throughput, and technical documentation practices. Qualifications Requirement: Experience, Skills & Education Bachelor’s degree in Computer Science, Engineering, or related field. 5–10 years of experience in technical product or program management, with a strong engineering foundation. Proficient in SQL, and one or more of: Python, JavaScript, or similar programming language. Experience with cloud platforms (e.g., AWS), data tools (e.g., Snowflake), and API integration workflows. Familiarity with AdTech or healthcare marketing ecosystems preferred. Strong written and verbal communication skills. Proven ability to lead cross-functional execution in a fast-paced, distributed environment. PREFERRED QUALIFICATIONS Experience building and maintaining partner integrations or SDK-based products. Background in AdTech, MarTech, or digital healthcare platforms. Agile/Scrum certification or technical writing experience a plus. Why Explore a Career at Doceree Be a Part of the Revolution in Healthcare Marketing. Innovate with Us to Unite and Transform the Healthcare Providers (HCPs) - Ecosystem for Improved Patient Outcomes. Doceree has been recognized and certified two times in a row – Best places to work NJ 2023, Great Place to work 2023. If you are passionate about health technology and have a knack for turning complex concepts into compelling narratives, we invite you to apply for this exciting opportunity to contribute to the success of our innovative health tech company. Doceree Benefits Below are the competitive benefits which will be provided to the selected candidates basis their location. Competitive Salary Package Generous Leave Policy Flexible Working Hours Performance-Based Bonuses Health Care Benefits Doceree DEI Vision & Mission Doceree DEI (Diversity, Equity & Inclusion) is to create and sustain a one team culture globally with a mission to provide equal opportunity to people from diverse social, cultural, physical and psychological backgrounds and do not discriminate on the basis of race, colour, religion, national origin, sex, age, citizenship status, disability status, genetic information, sexual orientation, or gender identity or expression of an otherwise qualified individual, or membership in any other class protected by applicable law. To support this Doceree has taken formal strides with a 5C model and 4E's pledge, to ensure, encourage and exhibit our commitment to DEI, and move towards our DEI vision. Please click to know more details - Doceree Progresses Diversity, Equity and Inclusion in the Workplace – DRIVEN BY PASSION, UNITED BY ENTHUSIASM

We are hiring a skilled SAP CDP (Customer Data Platform) Consultant for a 4-month remote contract. The ideal candidate will have 4+ years of experience in the SAP ecosystem with at least 12 years of hands-on experience in SAP CDP implementation and integration. The consultant will work in Singapore timezone (GMT+8) and be responsible for configuring SAP CDP, integrating it with other SAP/non-SAP systems (SAP Emarsys, SAP Commerce Cloud, SAP Marketing Cloud), and ensuring compliance with data privacy regulations. Strong customer data modeling, consent management, and API integration experience are essential. Location: Remote- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai

Req ID: 318519 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce Data Cloud Specialist to join our team in Hyderabad, Telangana (IN-TG), India (IN). Job Title: Salesforce Data Cloud Specialist Location: Hybrid Experience: 3-5 years Job Summary: We are seeking a skilled Salesforce Data Cloud Specialist to manage and optimize customer data platforms, ensuring seamless integration and data orchestration across Salesforce ecosystems. The ideal candidate will have strong expertise in managing Data Cloud, configuring customer data platforms, and aligning data models with business needs to provide actionable insights. Key Responsibilities: . Implement and configure Salesforce Data Cloud to unify and segment customer data effectively. . Design and manage data models that integrate seamlessly with Salesforce platforms, ensuring high-quality data ingestion and transformation. . Work closely with stakeholders to understand business requirements and translate them into technical solutions. . Build and manage data pipelines to aggregate and cleanse data from multiple sources. . Develop rules for data normalization, identity resolution, and deduplication. . Ensure data compliance, security, and privacy standards are maintained. . Collaborate with marketing, sales, and analytics teams to leverage Data Cloud capabilities to improve customer engagement and personalization. . Troubleshoot and optimize Data Cloud performance, ensuring timely resolution of issues. Required Skills and Qualifications: . Strong hands-on experience with Salesforce Data Cloud (formerly known as Customer Data Platform). . Proficiency in data modeling, ETL processes, and data integration with Salesforce ecosystems. . Knowledge of Salesforce CRM, Marketing Cloud, and related modules. . Experience with API integrations and data connectors. . Familiarity with identity resolution and customer segmentation techniques. . Strong understanding of data governance, privacy, and compliance requirements. . Analytical mindset with the ability to derive actionable insights from data. . Excellent communication and collaboration skills. Preferred Skills: . Salesforce certifications such as Salesforce Certified Data Cloud Specialist or related certifications. . Hands-on experience with SQL, Python, or other data manipulation tools. . Familiarity with AI/ML models for predictive analytics in customer data. Educational Qualifications: . Bachelor's or Master's degree in Computer Science, Information Systems, or a related field #Salesforce About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Develop and implement solutions within Salesforce Data Cloud, focusing on data-driven insights and integrations. Design, develop, and maintain custom solutions using Apex and Lightning Web Components (LWC). Integrate Salesforce Data Cloud Required Candidate profile 3 years of experience as a Salesforce Developer with a strong focus on Salesforce Data Cloud. Completed 2 successful Salesforce Data Cloud projects. Strong skills in Apex and Lightning Web Components.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Challenge: Adobe is a company that understands that product innovation stems from people innovation, and that's why we invest in cultivating leadership across our teams. We are hiring for a Customer Success Manager (Hybrid Role) to join our Digital Experience Global Shared Services Team based out of India, who will combine the strategic relationship focus of a Named CSM with the technical depth of a Solution CSM, specifically across Adobe Experience Platform (AEP) , Real-Time CDP , and Customer Journey Analytics (CJA) . In this role, you will serve as a trusted advisor to strategic enterprise customers in JAPAC, enabling them to derive measurable value from their investments in Adobe's Data & Insights solutions. You will work closely with cross-functional teams to lead solution adoption, strengthen account health, and drive business outcomes through personalized engagement strategies whilst delivering multi-solution (D&I) engagements, meeting the diverse needs of our JAPAC customers. What You'll Do: Own the end-to-end customer success lifecycle for strategic accounts, driving customer health, solution adoption, renewals, and growth across Adobe Data & Insights solutions. Develop a deep understanding of each customer's business goals , technical ecosystem, and data architecture to guide meaningful AEP/RTCDP/CJA use cases and ROI-driven outcomes. Act as the primary executive contact for customer engagements while also leading technical discussions, discovery sessions, and value realization roadmaps. Define and track success plans with clear milestones and measurable KPIs across multiple stakeholders and business units. Conduct enablement sessions and workshops to drive platform maturity and enhance customer self-sufficiency. Collaborate with Account Executives, TAMs, Solution Consultants, and Professional Services to ensure a cohesive customer strategy and seamless delivery . Proactively identify account risks and create get well plans, while advocating customer needs within Adobe's internal ecosystem (Product, Engineering, Marketing). Leverage internal Adobe programs like PAS, VRA, and CS Connect to build scalable, consistent engagement frameworks. Participate in strategic initiatives such as thought leadership, content creation, and best practice sharing to contribute to the evolution of the CSM practice. What You Need to Succeed: Bachelor's Degree or higher in Business, Marketing, Engineering or related field. MBA preferred. 10-14 years of experience in Customer Success, Business Consulting, or Technical Account Management in the SaaS or MarTech space. Proven ability to influence C-level executives , drive business transformation, and translate technical capabilities into business value. Expertise in Adobe Experience Platform (AEP) , Real-Time CDP , and Customer Journey Analytics (CJA) is required. Adobe certifications are a strong plus. Familiarity with data modeling, segmentation, identity resolution, and activation concepts across channels. Strong communication, facilitation, and program management skills across complex enterprise environments. Passion for continuous learning, customer-centric innovation, and collaborative problem solving. Experience working across multi-solution environments (e.g., integration with Adobe Analytics, Target, AEM, etc.) is a bonus Effective at leading executive C-level discussions and presentations. Flexibility to travel (approx. 20%) Strong team player and stakeholder management skills. Experience in delivering Webinars (Online and in person) Travel: Up to 30%, as required Adobe is proud to be anemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailor call (408) 536-3015.