Senior Product Design Lead

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of Senior Product Design Lead In this role you will: Expert consultancy and ownership of ideation and feedback on design output Own complex problems, and break down complexity for the team to digest and solve for Manage large scale design teams plans and timings, prioritise work incoming to the team. Communicate to stakeholders. Plan strategic research and insight activities, overseeing research and effectively applying data and insights to inform, evaluate, and validate customer experiences that deliver real value. Influence our vision, strategy, and roadmap to help position HSBC at the forefront of customer experience design. Champion a user-centred design approach across all stages of the product development lifecycle, ensuring the voice of the customer is embedded in every decision. Obsess over the details of UX, content, visual and interaction design, consistently pushing boundaries to create innovative, inclusive, and elegant experiences. Influence and collaborate with a diverse range of stakeholders to align goals and delight our customers. Realise the benefits of consistency to deliver high quality experiences. For example, through design systems, brand and tone of voice guidelines and accessibility standards. Balance customer needs, business objectives, technical feasibility, and regulatory requirements. Champion the evolution of scalable design practices and contribute to the ongoing maturity of the design function. Demonstrate a capability for writing effective content in UK English as part of your product design skill set - so that language and design work together to create intuitive user experiences. Requirements To be successful in this role you should meet the following requirements: Proven track record in a senior design leadership role within a global, digitally focused organization, with expertise across at least two design capabilities (Interaction, UI, content, service design). A strong portfolio showcasing your skills in strategic design and world-class product design across responsive and native platforms, with clear user and business outcomes. Expertise in Figma, design systems, prototyping, and core UX disciplines including research, content design, testing, visual and interaction design, and information architecture. Experience in complex, regulated environments ideally financial services. Working knowledge of accessibility standards and inclusive design. A collaborative, cross-functional mindset with the ability to build trust across geographies. Commitment to inclusive leadership and creating a team culture grounded in curiosity, empathy, and continuous improvement. Confidence mentoring others and contributing to a culture of growth and excellence. Strategic design thinking that connects decisions to business and customer goals.