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Senior Process Executive - O2C Voice (Collections)

2 - 4 years

1 - 3 Lacs

chennai

Posted:1 week ago| Platform: Naukri logo

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Skills Required

order to cash accounts receivable voice process collections otc accounting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Senior Process Executive - O2C Voice (Collections)

Experience:

Shift Timing:

Senior Process Executive - O2C Voice

Key Responsibilities:

  • Handle

    inbound and outbound voice calls

  • Manage

    Accounts Receivable (AR)

    and drive effective

    collections

  • Address and resolve queries from irate or escalated customers
  • Maintain accurate records and follow ups
  • Collaborate with internal teams to ensure timely resolution of issues
  • Uphold service quality and customer satisfaction standards

Required Skills:

  • Excellent v

    erbal and written communication

    skills
  • Strong

    voice support experience

    in O2C / AR / Collections
  • Good understanding of

    accounting principles

  • Ability to handle pressure and manage difficult conversations
  • Proficiency in MS Office
  • Positive attitude and commitment to long-term growth within the organization

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