Senior Principal TAM, Oracle SaaS

You will be responsible for managing service delivery activities for a diverse set of Oracle SaaS Products deployed on Cloud for customers. Acting as the main point of contact between the customer and Oracle, you will oversee service delivery through a virtual team of resources. Your duties will include establishing priorities and service growth plans for customers in alignment with Oracle's Cloud Strategy, as well as working on improvement initiatives as needed. In terms of accountabilities, you will review existing services and contracts to gain a thorough understanding of the scope. You will be required to generate and manage service delivery plans, key deliverables, and marshal resources based on ACS standards. Additionally, you will deliver regular business and operational reviews to key business stakeholders, implement Service Improvement policies and processes, and manage and coordinate changes in customer environments according to customer strategy. Providing leadership, motivation, and direction will also be a key aspect of your responsibilities. As an ideal candidate, you are expected to have a good functional understanding of Oracle SaaS ERP SCM Modules. You should possess experience with the implementation and support of Oracle SaaS ERP/SCM Applications, including involvement in at least two full cycle projects. Project management experience in cloud-based (Oracle SaaS) technology is essential, as well as hands-on experience in Oracle SaaS SCM/ERP implementation. Demonstrating the ability to effectively manage scope and customer expectations, take ownership of client issues, and coordinate with Product Managers and business partners to design and build business solutions is crucial. Furthermore, you are required to collaborate with customers and various teams to define requirements and lead projects from inception through delivery. Strong project management skills, including PMP certification, are desirable. Excellent customer management, team player, problem-solving, multitasking, and composure in high-stress situations are essential attributes. Strong organizational, detail-oriented, and communication skills are also key requirements. A university degree, along with post-graduate technical or management qualifications or relevant experience, is expected. Fusion ERP/SCM Certification is preferred. Join Oracle, a world leader in cloud solutions, committed to empowering an inclusive workforce that promotes opportunities for all. Benefit from competitive and consistent benefits, flexible medical, life insurance, and retirement options. Engage in volunteer programs and contribute to your community. Accessibility assistance or accommodation for a disability can be requested through accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.,