Senior Principal Consultant – Solution Architect - Service Now

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting Applications for the role of Senior Principal Consultant - Solution Architect - Service NowIn this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams

Responsibilities.Provides technical leadership to the team.Creates and maintains a detailed view of the existing architecture.Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document..Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture..Ensures technical governance process and policies are being adhered to..Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions..Creates and maintains a detailed view of integrations.Creates and maintains a Technical Implementation Roadmap..Resolves technical escalations, including responding to defects.Participates in process workshops.Works closely with client enterprise architecture team and client ServiceNow Teams.Periodically Reviews Configuration to ensure Platform health.Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan.Reviews design and code per sprint to ensure quality.Provides hands on assistance with the detailed design and implementation approach of selected projects..Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client..Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem..Assists in migrating configuration across instances.Support COE in continuous development of training paths for professional advancement..Contribute to ongoing definition of best development and solution practices..Lead training workshops as means to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications
.Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM), human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM)..Experience on S2P, FSO despite, Service mapping would be preferred..Experience in greenfield implementation of two ServiceNow modules, with a strong understanding of their features..Proven ability to develop ServiceNow solutions that meet business requirements while adhering to ServiceNow best practices and standards..Demonstrated experience in providing technical guidance and leadership to development teams, overseeing the implementation of ServiceNow modules to ensure quality delivery..Extensive experience collaborating closely with customer stakeholders, client ServiceNow architects, and enterprise architects..Skilled in implementing CMDB, discovery, event management, and service mapping..Proficient in preparing high-level design (HLD) and low-level design (LLD) documents..Experienced in enabling new features as ServiceNow introduces them..Continuously upskill knowledge on ServiceNow features released with each update and patch..Ensure designs align with business requirements, maintainability, performance, and overall instance health..Familiar with ServiceNow features and experienced in preparing customer proofs of concept (POCs) and demos..Excellent communication skills for client-facing roles.

Preferred Qualifications/ Skills

.B.Tech / MCA / M.Tech / BSc (Computer) / B.E.

Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries. Make an impact - Drive change for global enterprises and solve business challenges that matter. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
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