Senior Principal Consultant - Service Control Center

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Senior Principal Consultant - Service Control CenterIn this role, you will manage the lifecycle of data protection, observability, and AIOps platforms, ensuring reliability and performance. Drive continuous improvement, optimize costs, and enhance capabilities through collaboration with security and finance teams. Lead project management and stakeholder engagement to advance platform solutions and automation opportunities.Responsibilities.Manage the end-to-end lifecycle of Data Protection, Observability, and AIOps platforms, ensuring reliability and performance..Represent the Enterprise Intelligence Center across regions, ensuring delivery coverage.Monitor platform performance, capacity, patch compliance, and risk mitigation across environments..Drive Continuous Improvement Projects (CIPs) to enhance platform capabilities and operational efficiency..Collaborate with security teams to embed best practices and compliance requirements into platform design and operations..Partner with finance teams to optimize platform costs and identify cost-saving opportunities..Analyze system performance and resource utilization to identify bottlenecks and recommend improvements..Lead project management efforts to support platform enhancements and framework evolution..Build strong stakeholder relationships and communicate the value of AIOps and Data Protection technologies..Identify automation opportunities within platform operations to improve scalability and reduce manual effort..Work with Capabilities Evolution teams to explore and implement new platform solutions..Facilitate cross-functional collaboration with IT Operations, business units, and technical teams for smooth integration and delivery.Qualifications we seek in you!Minimum Qualifications.Strong understanding of product management principles, agile methodologies, and best practices..Deep knowledge of Data Protection, Observability, and AIOps concepts, architectures, and services using DataDog.Ability to identify and prioritize user needs and translate them into actionable product requirements..Proficiency in analysing market data and customer insights to guide product decisions..Familiarity with vendor management and contract best practices..Excellent verbal and written communication and presentation skills..Ability to collaborate effectively with stakeholders, development teams, and cross-functional groups..Strong analytical skills to interpret data, metrics, and performance indicators..Proven ability to make data-driven decisions and prioritize features based on business and user value.

Preferred Qualifications/ Skills
.Master's degree in a relevant field..Networking Certification.Exposure to automation, gen AI, or chatbot tools.

Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries.Make an impact - Drive change for global enterprises and solve business challenges that matter.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.