Senior Position - Quality (Sheet Metal Industry Only)

Role & responsibilities

• Lead and manage the quality function from new product conception through to warranty analysis to ensure a proactive culture so that customers receive the product to the highest standard of quality possible
• Drive any necessary culture change and improvement in business performance to deliver strategic goals
• Establish quality and reliability standards by studying industry benchmarks and the requirements of customers and research/design and development, and define the metrics required to assess performance against standards required
• Actively lead the reduction of Customer PPMs (Parts Per Million), Warranty, Cost of Quality and in-house scrap and waste
• Implement new quality processes and systems where appropriate
• Assist in continuous improvement activities throughout the business ensuring that problems are prevented and that customer requirements are met with any problems resolved effectively and economically
• Work to prevent non-conformances, customer complaints, concession and rework alongside Manufacturing/ Engineering and Operations to develop corrective and preventative actions within required time-frame
• Develop the Quality Management System, updating procedures and train team members where required
• Maintain procedures and processes to IATF and customer specifications and standards
• Ensure effective internal and external audits happen as well as assessment and audit of subcontractors to minimize non-value added
• Ensure that corrective actions are delivered, and non-compliance issues are resolved on time
• Develop improvement and communication protocol within all systems and processes across the business
• Review all new potential business for feasibility and profitability, and any SDS (System Design Specification) project management milestone reviews to ensure successful on quality, cost and timing
• Support project management to cross functional activity required for project execution
• Report on Quality activities on a regular basis to the Senior Management Team, ensuring accurate and timely reporting of the relevant Key Performance Indicators