Senior OTBI Technical Analyst

Job Description

As a member of the Support organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. We are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Principal Support Engineer, we will offer strategic technical support to assure the highest level of customer satisfaction. Initial focus is to create/apply automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. We are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits. The Oracle Fusion Technical Consultant will be part of the Application technical team responsible for providing support, enhancement services using the technology stack of Oracle Fusion Applications. Roles and Responsibilities: Candidates will be required to work closely with the Business and Functional consultants and should have the ability to coordinate, interact and work with different teams for the delivery of the solution. Displaying proficiency with the Oracle Fusion modules (Finance, SCM, and HCM) and tools used for Fusion Applications. Liaise with Oracle on the production issues and product bugs. Designing RTF Template, Excel Template, XSL template, E-text template as per the requirement. Should be able to E-mail FTP Bursting in many objects. Perform BI Publisher Bursting Should be able to do OTBI drill down Prior experience in a customer-facing technical support role is a plus resolving P1/P2 tickets in a close deadline. Should be able to handle multiple domains like SCM, HCM and Finance for OTBI subject area. Able to work on problem tickets as a part of problem management process. Should be able to create ESS jobs for BIP reports. Mandatory Skills: Experience in Oracle SQL, PL/SQL is mandatory. Hands on BIP reports, OTBI analyses is mandatory. Developing and testing extracts using BI Cloud Connector (BICC). Strong Performance tuning based on oracle recommended standard processes. Additional Skills: Working knowledge on Oracle Integration cloud (OIC), Shell scripting knowledge, and using SOAP and REST web services. Have knowledge on custom objects, application composure, smart forms. Good to have FRS studio Smart View.