Senior Oracle Cloud Fusion Analyst (SCM)

Job Description

Responsibilities Deliver day-to-day support for Oracle Fusion adoption initiatives Collaborate closely with fellow support analysts across the Oracle Systems team Manage and resolve your queue of incidents, ensuring resolutions are fully documented and escalating to Oracle Support when necessary Conduct impact assessments for system changes and quarterly Oracle updates Assist users throughout the SaaS quarterly update cycle Identify trends and escalate major incidents to your Team Leader Create and maintain process documentation and "How-To" guides to support knowledge sharing across the team Requirements Minimum of 8 years' experience supporting or consulting on Oracle ERP/Fusion applications, specifically within Supply Chain modules Subject Matter Expertise in Oracle Fusion SCM modules such as Procurement, Inventory, Costing, Planning, and Supply Chain Financial Orchestration Strong background in configuring and supporting Oracle Fusion SCM modules Knowledge and hands-on experience with Configurations/Customizations, Extensions, Modifications, Localizations, and Interfaces (CEMLIs) Proficiency with Business Process Management (BPM) workflows, Oracle Business Intelligence (OBI), Oracle Transactional Business Intelligence (OTBI), and SmartView Experience managing Oracle Service Requests, including critical (Sev-1) SRs and escalation processes Ability to troubleshoot and replicate functional issues Expertise in change control and release management best practices Capability to manage change requests through development and testing phases, adhering to industry standards and project scopes Demonstrate high levels of professionalism, responsiveness, reliability, and customer-first attitude Commitment to continuous learning and leveraging trusted resources to build expertise Ability to build trust-based relationships grounded in integrity and transparency Strong client-facing skills with excellent verbal and written communication across all levels Comfortable working under pressure, handling multiple competing priorities, and adhering to critical resolution timeframes Understanding of IT Service Management (ITSM) frameworks, specifically around incident, problem, and change management lifecycle processes Nice to have Knowledge of Oracle Apex applications Experience with Oracle R12 and Oracle Cloud Skills in Oracle PL/SQL Familiarity with JIRA for issue tracking and project management ITIL Certification Oracle Certifications in relevant areas