Senior Operations Manager & Delivery

As a Senior Manager Operations & Delivery based in Kolkata (Eastern region) with 12 - 18 years of experience, you will play a crucial role in supporting the Associate Director to meet operational targets, ensure seamless delivery of customer commitments, drive process improvements, and cultivate strong customer relationships. Your responsibilities will include coaching teams, enhancing profitability, and contributing to the continuous growth of the business. Your key responsibilities will involve assisting in the planning and achievement of operational targets in line with customer deliverables, collaborating with the Associate Director to promote operational excellence and ensure timely execution, establishing and maintaining strong relationships with key customer stakeholders, proactively engaging with customers to facilitate prompt clearance of invoices and effective communication, presenting new solution initiatives and exploring account mining opportunities with customers, evaluating engineering initiatives in coordination with Assistant Managers, periodically assessing operational processes to suggest enhancements for improved efficiency and delivery effectiveness, training and guiding Assistant Managers and Field Executives in reporting, customer relationship management, and standardized MIS preparation, fostering a high-performance culture emphasizing accountability and continuous improvement, assisting in the preparation of delivery budgets and monitoring variances to ensure cost-effective operations, developing and managing customer-wise MIS reports to facilitate management decision-making, and evaluating customer-wise profitability while driving a minimum of two improvement initiatives per quarter. To qualify for this role, you should hold a degree in BE EEE/ECE or Diploma in EEE/ECE or Mechatronics. Strong communication skills are essential for effectively interacting with customers at senior levels. Experience in Team Building and Team Management is required, while any background in Sales will be considered advantageous. Join us in this dynamic role where you will have the opportunity to make a significant impact on operational efficiency, customer relationships, and overall business growth.,