Senior Operations Engineer

Key Skills:

Roles and Responsibilities:

• Own operational oversight for services running on a Java-based microservices platform.
• Act as the primary escalation point for production incidents; lead incident response and communication.
• Drive post-incident reviews (blameless RCAs) and embed learnings through preventive actions.
• Maintain service dashboards, alerts, and incident tooling (e.g., PagerDuty, Datadog).
• Guide operational practices across services built using Java (Spring Boot), Kafka, MongoDB, and related technologies.
• Oversee monitoring, observability, and performance tuning using Datadog, ELK, Prometheus, or similar tooling.
• Lead proactive and reactive problem management efforts.
• Identify recurring production issues and collaborate with engineering to design permanent solutions.
• Track and reduce operational toil via automation and tooling improvements.
• Partner with development teams to onboard new services with production readiness standards.
• Ensure all services meet requirements for monitoring, logging, documentation, support, and resilience before go-live.
• Support safe, rapid change practices including canary releases, feature flags, and progressive delivery.
• Lead and mentor a team of operations engineers and/or SREs.
• Manage performance reviews, career development, and day-to-day team workload.
• Foster a high-performance culture with strong accountability, collaboration, and a learning mindset.
• Drive automation and self-service initiatives to reduce manual intervention and operational burden.
• Champion observability best practices (metrics, traces, logs) and error budget tracking.
• Promote DevOps culture and continuous feedback loops between engineering and operations.
• Ensure operational processes comply with security, privacy, and regulatory requirements (e.g., SOC 2, ISO 27001).
• Manage operational risks, service continuity plans, and audit readiness.

Skills Required:

• Strong experience with cloud platforms and services
• Knowledge of DevOps practices and SRE principles
• Expertise in Java-based microservices, Spring Boot, Kafka, MongoDB
• Experience with monitoring, observability, and incident management tools (Datadog, ELK, Prometheus, PagerDuty)
• Ability to lead incident response, blameless RCAs, and operational problem management
• Strong automation, scripting, and process improvement skills
• Excellent leadership, mentoring, and collaboration abilities
• Understanding of compliance, security, and regulatory requirements (SOC 2, ISO 27001)

Education: