Senior Operations Associate / Specialist (Healthcare)

We're seeking a highly motivated and organized Customer Service Representative to join our team! If you have exceptional English communication skills, thrive in a fast-paced environment, and ideally have experience in healthcare, then this role is for you!

Responsibilities

• Deliver exceptional customer service via phone, email, and live chat, ensuring clear and concise communication (written and spoken English).
• Schedule appointments efficiently, liaising with patients, doctors, healthcare providers, and other parties involved.
• Multi-task effectively, managing a high volume of inquiries and requests simultaneously.
• Build strong relationships with customers, resolving issues promptly and professionally.
• Experience with the healthcare industry is a plus.

Schedule

• This role requires working UK hours (flexible scheduling with weekend work and weekday time off possible).

Qualifications:

• 4-5 years of customer service experience.
• Excellent written and spoken English (UK dialect preferred).
• Proficient in MS Office Suite and comfortable with new software.
• Strong multitasking abilities and a meticulous attention to detail.
• Ability to work independently and as part of a team.
• Positive attitude and a passion for delivering outstanding service.

Do you have what it takes to excel in a dynamic healthcare environment? We look forward to hearing from you!

About us:

At GetScanned, we understand the anxiety that comes with health uncertainty. That's why we've streamlined the process of booking an MRI, making it stress-free and convenient. Our platform allows you to compare options from top scanning centers across the UK, ensuring you find the best fit for your needs and budget.

With us, there's no need for a GP referral or waitlists. Simply schedule your private MRI scan at a time that suits you, and let us take care of the rest – from managing your referral to booking and delivering your results promptly. Take control of your health with GetScanned.

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