Senior Operational Excellence Specialist-MSC Technology

We are hiring Senior Operational Excellence Specialist

Exp: 4+ Years

Location: Chennai ( Ambattur)

Job Mode: Office based Job

• Should have served minimum 4 years as Business analyst or as a Business Transformation specialist.
• Strong background in requirements elicitation and documentation.
• Involvement in SOP (Standard Operating Procedure) document preparation and Process Mapping
• Excellent communication skills, with the ability to engage, influence, and inspire partners and stakeholders to foster collaboration and alignment
• Knowledge of report building and Visualization tool (Power BI preferred)
• Solid analytical and problem-solving skills

Preferred skills

- Shipping Domain Knowledge

- Involved in IT Internal process audit

- Hands-on experience with various SDLCs in product or project development and implementation

Nice to have

- Basic SQL and understanding of relational databases and data modeling

- Familiarity with Process Mining Tools and ETL (Extract, Transform, Load) processes

- Ability to assist in automating repetitive tasks and workflows would be a plus.

Roles & Responsibilities

As an Operational Excellence Specialist, he/she must perform the following activities:

- Understand the business process flow involved in the agency.

- Analyze live transactional data and prepare reports on the agencys adherence to standard operating procedures.

- Schedule and conduct regular calls with the agency to explain and ensure compliance with process flows, following up until expectations are met.

- Collaborate frequently with stakeholders to validate any new process flows required for their respective domains

- Capture new requirements and translate them into SOP or process flows

Support the Team activities, building and maintaining dedicated BI dashboards

Interested candidate can share your updated resume to vasuki.gopal@msc.com