Senior Offline Business Operations Manager

Position: Senior Offline Business Operations Manager

Location: Jaipur (On-Site)

Experience: 25+ years

About the Role

We are hiring a driven and detail-oriented Senior Offline Business Operations Manager to oversee and streamline day-to-day operations at our physical locations. This role requires strong leadership, a problem-solving mindset, and hands-on experience in running smooth offline operations in fast-paced environments.

Youll be responsible for ensuring everything runs like clockwork from staff management and inventory to customer experience and vendor coordination.

Key Responsibilities

Oversee daily operations at on-ground locations and ensure smooth execution

Manage team schedules, roles, and performance at the location

Coordinate with vendors, suppliers, and service providers for timely execution

Track inventory, logistics, and resource planning

Solve on-site issues quickly with a calm and proactive approach

Maintain high standards of customer service and cleanliness

Implement operational SOPs and improve efficiency

Regularly report KPIs and insights to the leadership team

Ensure compliance with all local regulations and safety standards

Requirements

25+ years of experience managing operations for an offline business (hospitality, events, retail, or similar preferred)

Strong people management and communication skills

Ability to stay organized and handle multiple moving parts under pressure

Familiar with inventory, basic accounts, vendor handling, and SOP creation

Must be based in Jaipur or willing to work full-time from Jaipur

Comfortable with working on weekends or holidays if needed during peak times

What We Offer

Opportunity to be part of a growing offline brand

A hands-on role with ownership and leadership responsibilities

Supportive team and founder-led environment

Salary based on experience and performance