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NTT DATA, Inc.
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Senior MS Engineer- Network

Senior MS Engineer- Network

NTT DATA, Inc.

2 - 5 years

4 - 7 Lacs

Mumbai

Posted:1 month ago| Platform:

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Skills Required

MS Engineering Routing Switching SDwan Services Engineering IT infrastructure Network management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Trouble shooting Major Network issues and resolution of the same using ITIL process. Implementation of new technology (N/W device, link, routing and switching etc.) Root cause analysis for frequent/critical failure of network device/links. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Candidate should have hands on knowledge on SDwan, Routing Switching. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Education- Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or CCNA certification Mandate

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NTT DATA, Inc.

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Senior MS Engineer- Network