Senior Monitoring and Observability Engineer

Parentpay

6 - 11 years

4 - 7 Lacs

pune

Posted:2 days ago| Platform:

Apply

Skills Required

service operations microsoft technologies software testing it service delivery agile c# information technology information security ado.net microsoft azure teaching vb javascript sql server jquery linq asp.net .net html mvc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Undertake daily tasks and activities that ensure systems and services are proactively managed.
Administer the core monitoring platforms and technologies. Manage 3 rd line support activities and act as escalation within the service operations function.
Oversee capacity and performance processes for assets that are owned by your teams.
Creation and maintenance of support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
Creation of automation scripts and routines that remove manual intervention from service operations.
Testing and invocation of the business continuity and disaster service operations recovery plans.
Completion of all mandatory training courses.
Define acceptance criteria for the transition of new services into Service Operations.
Participate in the out of hours on call support rota.

Skills, Knowledge and Expertise

6+ Yrs Exp
Experience working in an IT service delivery or support function
MBA or Degree in Information Technology or Information Security.
Experience working with Microsoft technologies.
Excellent communication skills developed working in a service centric organisation.
Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
Ability to manage and prioritise own workload.
Experience leading technical or process-based forums and meetings such as the Change Advisory Board.
Experience working within Education Technology would be an advantage.

More Jobs at Parentpay

Software Consultant - Backend

Pune

3 - 5 yrs

INR 5 - 7 Lacs

Senior Delivery Manager

Pune

11 - 15 yrs

INR 35 - 40 Lacs

PMO Analyst

Pune

2.0 - 5.0 yrs

INR 2 - 6 Lacs

Software Consultant - Testing

Pune

2.0 - 5.0 yrs

INR 6 - 10 Lacs

Technical Architect

Pune

15.0 - 16.0 yrs

INR 40 - 50 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start JavaScript Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.