Senior Manager - Value Services

Key Responsibilities

• Strategy & Planning

• Define the roadmap for all value-added services aligned with learner needs and business goals.
• Conduct competitive benchmarking and market research to identify new service opportunities.

• Product & Service Development

• Design, develop, and roll out VAS offerings such as career services, mentorship, certifications, skill enhancement modules, workshops, and industry interactions.
• Collaborate with internal teams and external partners to co-create offerings where necessary.

• Operations & Delivery

• Set up and manage end-to-end delivery processes for VAS - from onboarding to service fulfillment.
• Ensure service SLAs are met and learner experience is top-notch.

• Stakeholder Management

• Work closely with academic, tech, sales, customer success, and marketing teams to ensure VAS alignment and adoption.
• Manage partnerships with third-party service providers, mentors, or content creators.

• Performance & Analytics

• Track utilization, satisfaction, and impact of VAS on learner outcomes.
• Generate insights and recommend improvements based on data and feedback.

• Team Management

• Build and lead a cross-functional team responsible for different service lines.
• Drive performance, innovation, and customer-centricity within the team.

Job Requirement

Key Requirements

• 8-12 years of experience in EdTech, consumer internet, education services, or consulting, with at least 3 years in a leadership role.
• Strong understanding of learner needs, especially in higher education, skilling, or professional upskilling spaces.
• Demonstrated experience in conceptualizing and scaling new service lines.
• Excellent project management, stakeholder communication, and execution skills.
• Data-driven decision-maker with a focus on outcomes and impact.
• Prior experience working in a cross-functional setup is a must.
• MBA or relevant postgraduate qualification preferred.