Job
Description
The Senior Manager will lead initiatives in Transformation, Process excellence, and delivery excellence within Service delivery thats operational in hybrid mode and includes BPS + IT operations, for Client(s) in the Financial services / Capital markets sector. This role entails Identify, Lead, Manage, Mentor &/or execute Process improvements, Technology-enabled project initiatives with an objective of reducing cost and increasing efficiency / productivity for this BPS + IT Ops delivery engagement. Roles & Responsibilities: Identify, Lead & execute projects that harness one or many solution levers like Process re-engineering, Technology-enabled intervention, Automation etc. focusing on Improving efficiency, realizing Productivity benefits, per SOW / Contractual commitments Process review, analysis, transformation within the financial services construct Drive continuous improvement initiatives across BPS + IT operations delivery teams Implement Best practices for IT operations to enhance efficiency and effectiveness, across the SDLC lifecycle Develop and manage relevant metrics and KPIs to measure Delivery excellence with an analytical mindset for measuring the complex, unknowns etc. of processes Collaborate with Global cross-functional, virtual teams to identify and successfully deliver Continuous improvement, Automation initiatives Effectively project manage a portfolio of Improvement / Transformation & Change initiatives across various work streams Report on progress and keep Org. Leadership, client stakeholders etc. closely appraised of progress and delivery Support, Drive and improve a Delivery team-wide process innovation program that can drive the identification and delivery of operational improvements, especially automation Stay abreast to the latest tools and technologies and the upcoming trends, as relevant to Ops delivery Drive & foster a culture of continuous process improvement and collaboration within the team Engage with global, cross-functional stakeholders (Client & Org. internal) including Leadership stakeholders, to understand business requirements/asks and align relevant Continuous / Process improvement strategies. Preferred candidate profile Minimum 15 years of relevant industry experience Proven experience in Continuous improvement/Process Excellence role, preferably within IT operations of a Banking, Fin. Services institution Robust understanding of Process excellence frameworks and methodologies like Lean, Six sigma, Lean IT, Business process re-engineering etc. Possess strong understanding of various SDLC methodologies including but not limited to Agile, Scrum, Waterfall, DevOps etc. & Best practices employed within the overall SDLC lifecycle Learning agility is a must, with commitment to understand the Business domain, Tech landscape and ability to devise, implement effective solutions, best practices etc. for achieving expected outcomes Relevant certification and Practical knowledge in Process improvement / Innovation approaches (e.g. Six Sigma, Lean, Design thinking etc.). Excellent analytical and problem-solving skills. Must possess a Solution-oriented & Transformation mindset Perks and benefits GLIP & Mediclaim
