Senior Manager Training

Role Overview: As a Senior Manager Training, you will be responsible for leading a team of training professionals to design and deliver impactful learning programs that enhance agent performance, ensure quality service delivery, improve customer satisfaction, and support overall business objectives. Your role will involve developing, implementing, and refining the comprehensive training strategy for all aspects of contact center operations, aligning with the overall business goals. You should have a minimum of 10-12 years of progressive experience in training and development, with expertise in training for both voice and non-voice contact center processes (e.g., chat, email, social media). You must possess skills in creating engaging and effective learning content, along with demonstrable experience in various training methodologies, adult learning principles, and instructional design concepts. Key Responsibilities: - Lead a team of training professionals to design and deliver impactful learning programs - Develop, implement, and refine the comprehensive training strategy for contact center operations - Align training initiatives with overall business goals - Design training programs for both voice and non-voice contact center processes - Create engaging and effective learning content - Apply various training methodologies, adult learning principles, and instructional design concepts Qualifications Required: - Minimum of 10-12 years of progressive experience in training and development - Experience in training for both voice and non-voice contact center processes - Expertise in creating engaging and effective learning content - Demonstrable experience with various training methodologies, adult learning principles, and instructional design concepts Additional Details: No additional details provided in the job description.,