Senior Manager Technical Program Management

About the Role

• In this role you will work closely with the product teams to deliver high quality, scalable products deployed around the world. You will work with all the stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make trade-offs, balance the business needs versus technical constraints and encourage risk taking behaviour to maximize business benefit. You should not only be passionate about delivering extensible, on-time solutions, but should also through disciplined attention to performance metrics and continuous process improvement.

What Will You Do in this Role

• Responsible for the overall development life cycle of the solution and manage complex projects with significant bottom line impact.
• Work with product managers in developing a strategy and road map to provide compelling capabilities for our partners and products.
• Work closely with senior engineers to develop the best technical design and approach for new product development.
• Instil best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
• Project management - prioritization, planning of projects and features, Stakeholder management and tracking of external commitments.
• Support the team achieve sprint goals, Planning, Grooming, Retrospective meeting.
• Remove roadblocks which helps team focus on sprint deliverables and highlight blockers, sprint delivery progress to leadership team.
• Ensure Project schedule adherence.
• Improve Customer Satisfaction Score by building & maintaining positive relationship with Banks.
• Ensure efficient Communication (with Client leadership as well as with internal stakeholders)

What You'll Need to be Successful in this Role

• Master's or Bachelor's degree in Computer Science or equivalent combination of technical education and work experience.
• Strong experience in Digital Payment Products offered to Banks (For example: Products like Prepaid Cards, Debit Cards, UPI, Credit Card, Loyalty Rewards, VKYC, FRM, Collections)
• Solid understanding in software development background including design patterns, data structures, test driven development.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions.
• Excellent verbal, written, presentation and interpersonal communication skills.
• Highly driven individual with an execution focus and a strong sense of urgency.
• High level of enthusiasm about helping and serving clients, strong customer, and solution-oriented personality.
• Experience in Banking applications is a MUST