Senior Manager-Operations & Strategy

Job Description

Work closely with stakeholders (R&D IT Value streams, Cross-functional teams, Business) to gather and evaluate requirements and document clearly. Collect data from various sources, examine and analyze, and transform into actionable insights. Process Enhancement: map out current processes and tasks, identify bottlenecks/duplications/inefficiencies and streamline processes. Collaborate with various teams for continuous feedback to drive productivity and efficiency. Effective communication and stakeholder management, facilitate discussions, negotiate for middle ground. Optimize utilization and identify cost-saving opportunities. Drive AI adoption and automation within the team. Identify and handle risks and issues, and act as SPOC for GITC Risks. Drive initiatives and performance metrics aligned with R&D IT Scorecard. Project Management: Supervise multiple projects or initiatives. Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables. Develop strategic plans, conduct feasibility studies, and drive accurate forecasting and demand planning. Cultivate robust strategic relationships with value streams to gain a deep understanding of their strategic direction and evolving needs. Establish relationships with internal and external collaborators. Use data-driven insights to inform strategic decisions. Problem-solving: Identify root causes of business issues and propose creative solutions to overcome obstacles and optimize processes. Essential Skills/Experience As an Operations & Strategy manager, along with the ability and willingness to learn new skills and technologies in a fast-paced environment, we are looking for someone who gets excited at the thought of solving tough challenges. You should apply if you have: Total years of experience 15+ Knowledge on IT Quality and Service management Hands-on Experience in SNOW Modules Experience in Process improvement and re-engineering Understanding of pharma and regulatory processes and requirements Agile ways of working Experience working with global teams Knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals Analytical skills: Strong ability to interpret complex data, identify patterns, and draw significant conclusions. Critical thinking: Ability to build detailed and forward-looking strategies in line with business goals Interpersonal skills: Excellent written and verbal communication to present complex ideas clearly and persuasively. Good to have Certifications- ITIL, PMI-ACP, Scrum, SaFE You have worked in a team and understand the importance of collaboration and are passionate about helping others. Flexible to work during critical issues negotiating the timeframe and a good teammate.