Senior Manager - Operations (Research & Consulting)

The Senior Manager of Operations at our company plays a crucial role in overseeing the efficient delivery of market research projects and driving continuous improvement within the operations team. Reporting to the Chief Operating Officer (COO) or Chief Executive Officer (CEO), you will be responsible for ensuring client satisfaction, optimizing processes, and managing resource allocation. Your primary focus will be on project delivery, client management, operational leadership, and new business proposals. In your role, you will oversee the end-to-end execution of market research projects, ensuring high-quality delivery, adherence to timelines, budgets, and client requirements. You will also ensure compliance with industry standards and data privacy regulations while monitoring service performance with Management Information Systems (MIS) and taking corrective actions when necessary. As the primary point of contact for key clients, you will manage client expectations and address concerns promptly. You will be tasked with developing and executing operational strategies that align with business goals, as well as leading and mentoring the operations team to foster a collaborative, high-performance culture. Managing resource allocation to ensure optimal utilization and profitability will also be a key responsibility. Additionally, you will lead performance reviews, provide constructive feedback to support team growth, and contribute to Learning and Development initiatives for the team. You will also play a pivotal role in creating proposals for new business opportunities by aligning client needs with operational capabilities. Key Performance Indicators (KPIs) for this role include on-time, high-quality, within-budget project delivery, client satisfaction and retention, operational efficiency improvements, and team performance and development. To qualify for this position, you should have a Bachelor's degree in Business, Market Research, or a related field (Masters preferred), along with 7-10 years of experience in operations, including 5+ years in a leadership role in market research or analytics. Strong leadership, project management, process optimization, and client relationship management abilities are essential skills for this role. Preferred skills include familiarity with advanced analytics tools and market research platforms, as well as knowledge of data privacy laws and compliance. This is a full-time role that may involve occasional travel for client meetings. The ability to manage multiple projects in a fast-paced environment is crucial for success in this role.,