Senior Manager Operations & Delivery East

As a Senior Manager Operations & Delivery at our esteemed MNC, you will play a crucial role in supporting the Associate Director to achieve operational targets, ensuring the seamless delivery of customer commitments, driving process improvements, and nurturing strong customer relationships. Your responsibilities will include collaborating with the Associate Director to drive operational excellence, maintaining relationships with key customer stakeholders, engaging proactively with customers for timely invoice clearance and effective communication, presenting new solution initiatives to explore account mining opportunities, evaluating engineering initiatives, assessing operational processes for efficiency improvements, and mentoring Assistant Managers and Field Executives in various areas. Your key responsibilities will involve assisting in planning and achieving operational targets aligned with customer deliverables, collaborating with the Associate Director for operational excellence, maintaining strong relationships with key customer stakeholders, engaging proactively with customers, presenting new solution initiatives, evaluating engineering initiatives, periodically assessing operational processes, training and mentoring Assistant Managers and Field Executives, fostering a high-performance culture, preparing delivery budgets, monitoring variances, developing customer-wise MIS reports, evaluating customer-wise profitability, and driving improvement initiatives. To excel in this role, you should hold a BE in EEE/ECE or a Diploma in EEE/ECE or Mechatronics, possess excellent communication skills to interact with customers at senior levels, have experience in team building and team management, and some exposure to sales will be preferred. If you are a dynamic professional with 12-18 years of experience in the industry of IoT and Smart City, and are looking to contribute to continuous business growth, we invite you to share your CV with us at neha.k@ipsgroup.co.in with the subject line "Senior Manager Operations & Delivery". Join us in fostering a culture of accountability, continuous improvement, and customer-centricity to drive our operations towards excellence. Regards, Neha Khandelwal,