Senior Manager IT Infrastructure

JOB PURPOSE:

KEY RESPONSIBILITIES:

Server and System

• Monitor and manage Servers and storage systems.
• Install, configure, and maintain operating systems (Windows, Linux, macOS).
• Manage and monitor domain services – Active Directory (AD), DNS, DHCP, Group Policies.
• Regularly review event logs, system health, and performance metrics.

2.     Network Administration:

• Oversee LAN/WAN infrastructure including switches, routers, and wireless access points and internet systems.
• Manage firewall rules and VPN configurations (e.g., Sophos etc.)
• Perform IP address management and VLAN segmentation for better traffic control.

3.     Data Backup and Disaster Recovery:

• Configure and monitor daily/weekly backups for servers, NAS, and databases.
• Test backup restores periodically to ensure DR preparedness.

4.    Security and Compliance:

• Implement and maintain antivirus, endpoint protection, and patch management tools.
• Monitor security logs, unauthorized access attempts, and vulnerabilities.
• Conduct periodic IT audits and ensure compliance with internal and external standards.
• Assist in cybersecurity policy development and employee awareness training.

5.     User and Access Management:

• Provision and de-provision user accounts, access rights, and security groups.
• Enforce password policies, multi-factor authentication (MFA), and access controls.
• Provide end-user support for software, system access, and troubleshooting requests.

6.     IT Asset & Vendor Management:

• Maintain accurate inventory of hardware, software licenses, and warranties.
• Coordinate with vendors and service providers for support, procurement, and AMC renewals.
• Evaluate hardware/software options for upgrades or new implementations.

7.     Documentation & Reporting:

• Maintain up-to-date documentation of system configurations, SOPs, network diagrams, and admin tasks.
• Generate regular reports on system uptime, incidents, asset utilization, and patch compliance.

QUALIFICATION & EXPERIENCE