Senior Manager - HRO Transformation

Senior Manager, Lean Digital Transformation Blackbelt!

Black Belt is an Individual contributor role that needs to collaborate with client stakeholders, development teams, Genpact operations and extended teams to deliver on productivity, Business impact by leading and mentoring multiple Lean/ Six Sigma projects, spearhead client proposals, discussions to implement digital solutions leveraging Gen AI, AIML capability, conduct POC's and share the results with clients, internal stakeholders. The role demands an individual to be the single point of contact for driving transformation initiatives within the allocated portfolio.

Responsibilities

.Client management skills - strategize and create transformation roadmaps leveraging latest digital transformation technologies, execute and drive governance on selected projects, liaise with internal teams and own governance and project status reporting to client and internal stakeholders

.Continuous improvement projects on key metrics / stabilization support

.Revitalize culture by embedding LSS skills in Operations drive client engagement.

.Work with Training & Ops to train associates in Lean Six Sigma, Digital tools adoption, project execution

.Work with Ops to develop improvement plans, identify opportunities, recommend digital interventions and drive them to closure

.Work with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities

.Providing Team leadership in the application of Lean & Six Sigma tools and Process Excellence methodology

.Working closely with Operation and Functional Teams to identify process monetizable opportunities, process bottlenecks to drive stabilization, conduct root cause analysis and implement process improvements across the business or organization

.Initiating and leading projects that improve end-to-end processes Setting, validating and auditing measurement systems to deliver business impact

.Building Process Excellence and Digital culture in the team Driving productivity and process improvement projects aligned with business initiatives

.Supporting Transition teams in volume analysis, metric base lining and target setting for new processes

.Driving Standardization and Global Best Practices within the organization

.Conducting Quality and Digital Awareness Trainings within the organization

.Coaching & Mentoring Lean Six Sigma projects and teams to fulfill certification requirements, quality and process improvement objectives

.Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes

.Fulfilling the requirements and Achieve BB Certification within 18-24 months

.Drive project management to deliver Digital assessments and deployments

.Successfully graduating the training plan attached to the position and the tasks

Minimum Qualifications

.University graduate

.Strong knowledge of HR Operations spanning across employee lifecycle (Hire to Retire)

.Experience in driving transformation in HRSS domain

.Experience in Digital technologies & Process Improvement Methodologies [Gen AI, AIML, RPA, Excel automations, Lean, Six Sigma and/or Processes Re-engineering, others] - Application & Execution

Preferred Qualifications/ Skills

.Self-motivated with ability to work both independently and as part of a team.

.Organized person with attention to details, able to work simultaneously on different tasks.

.Excellent analytical skills

.Ability to handle client on one-on-one basis, via e-mails and calls.

.Excellent communication skills at all levels of Genpact and customer organizations

.Excellent interpersonal, facilitation and presentation skills

problem-solving abilities and innovative approach upon

change management abilities

.Energetic personality with a positive, enthusiastic attitude

.Ability to work and act independently.

.Coaching skills - the individual should be able to and less experienced or new team members.