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Senior Manager

Senior Manager

Genpact

5 - 9 years

0 Lacs

hyderabad telangana

Posted:19 hours ago| Platform: Shine logo

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Skills Required

excellent communication skills customer management skills mba finance meaningful experience in procurement proficiency in ms excel power point expert understanding of supplier setup concepts familiarity with erp tools

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Manager in Procurement at Genpact, your role will involve: - Handling stakeholder conversations and governance meetings with senior leadership. - Ensuring that learning paths are in place for all team members. - Supervising and improving the KPIs and SLAs that have been assigned. - Processing purchase requisitions and supplier set-up. - Keeping records of customer interactions, including details of inquiries, complaints, and comments, as well as actions taken. - Acting as a liaison pertaining to the Procurement Operations team. - Developing communication between customers to facilitate smooth transactions. - Demonstrating the ability to perform and resolve queries of customers to build better relationships. - Monitoring the generic email box for incoming queries and acknowledging them as per SLA. - Keeping track of all requests received, either through tickets or manual trackers, for efficiency and follow-up purposes. - Following up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required. - Providing periodic updates to users/impacted parties on the status of the ticket/issue raised. - Transferring/Raising inquiries to appropriate teams for resolution. - Finding opportunities to improve/streamline processes. Qualifications we seek in you! Minimum qualifications: - Graduation in Commerce (B.Com). - Excellent Communication Skills - Written and Spoken and Customer Management Skills. Preferred qualifications: - M.B.A Finance. - Meaningful experience in procurement. - Bachelors in Engineering or similar. - Proficiency in MS Excel, Powerpoint. - Expert understanding of Supplier Set-up Concepts. - Familiarity with ERP tools will be an added advantage.,

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New York NY

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Senior Manager