Job
Description
JOB OVERVIEW: The Lead - Onboarding (Shared Services) is responsible for overseeing and managing the end-to-end onboarding process from offer creation to post-joining formalities . This role ensures a seamless and efficient onboarding experience by driving process standardization, compliance, and automation initiatives in Global Employee Experience Center team. KEY STAKEHOLDERS: INTERNAL HR Business Partners, Talent Acquisition Team, HRIT Team, Admin & IT Teams, New Joiners KEY STAKEHOLDERS: EXTERNAL Candidates, Background Verification (BGV) Partners, Pre-Employment medical partners REPORTING STRUCTURE: The incumbent will report to Lead HR Operations, GEEC EXPERIENCE: 8+ years of experience in onboarding, HR shared services, or HR operations, with a strong understanding of end-to-end onboarding processes. Proven experience in leading teams, managing high-volume onboarding processes, and overseeing background verification and statutory compliance. Experience with HRMS systems (preferably ORC) and automation in onboarding or related HR functions. Demonstrated ability in process optimization, data integrity, and operational governance. SKILLS AND COMPETENCIES Strong knowledge of HR compliance regulations (ESIC, PF, labor laws, etc. ) and the ability to stay updated with industry standards. Proficiency in HR analytics and the ability to create dashboards/reports for process tracking and continuous improvement. Excellent project management skills with the ability to manage multiple priorities and meet deadlines. Exceptional communication and stakeholder management skills. Experience in implementing process improvements and automation tools to enhance operational efficiency. Proficiency in Microsoft Office Suite, especially Excel, for data analysis and reporting. KEY ROLES AND RESPONSIBILTIES HR Onboarding Operations Management: Oversee the offer-to-post-joining process, including position management, offer creating, post offer engagements, joining arrangements, background verification (BGV) and post joining engagement and feedback while monitoring SLAs to ensure timely and efficient execution. Ensure data and document accuracy and compliance with Data Quality and Document Of Records adherence. Collaborate with Talent Acquisition, HR Business Partners, and other stakeholders to ensure a smooth and engaging onboarding experience for new hires. Work on creating a positive candidate and new joiner experience by ensuring seamless communication, timely updates, and personalized engagement. Process Improvement, Automation & HR Systems Management: Identify opportunities for process improvements and drive standardization to enhance efficiency. Work on automation initiatives to optimize the onboarding workflow and reduce manual dependencies. Leverage HR technology solutions to streamline operations. Work closely with HRIT to resolve system-related concerns, ensure smooth integrations, and drive enhancements in onboarding systems. Develop and maintain dashboards & reports for tracking key onboarding metrics and data-driven decision-making. Compliance, Governance & Employee Experience: Ensure adherence to company policies, legal and regulatory requirements, and data privacy guidelines. Monitor onboarding metrics and candidate experience feedback to drive continuous improvements. Conduct periodic audits and governance checks to ensure process integrity. Proactively enhance the new joiner experience by implementing feedback loops, engagement touchpoints, and innovative onboarding initiatives. Team Leadership & Stakeholder Management: Lead and mentor a team responsible for onboarding activities, providing guidance and support. Collaborate with cross-functional teams including HR Operations, Payroll, IT, and Facilities to ensure a smooth onboarding experience. Act as a point of escalation for onboarding-related concerns and drive resolutions effectively. This Role is Ideal for experienced HR professionals with a strong background in onboarding and process optimization, who are passionate about enhancing the new joiner experience through leadership, innovation, and collaboration. QUALIFICATION: Master s degree in HR, Business Administration, Finance, or a related field. Experienced HR professionals with a strong background in onboarding and process optimization
