Senior Manager- Fulfilment Center Operations

Briefing Document Senior Manager - Fulfillment Operations 1

About the Organization About Delhivery According to RedSeer Report, Delhivery is India's largest and fastest-growing fully-integrated logistics services player by revenue as of Fiscal 2021. With its nationwide network covering over 17,000 pin codes, the company provides a full suite of logistics services such as express parcel transportation, PTL, and TL freight, cross-border, supply chain, and technology services. Delhivery has successfully fulfilled over 1 billion shipments since inception and today works with over 21,000 customers, including large & small e-commerce participants, SMEs, and other enterprises & brands. For more information about Delhivery, please visit www.delhivery.com. Vision We aim to build the operating system for commerce, through a combination of world-class infrastructure, logistics operations of the highest quality, and cutting-edge engineering and technology capabilities. Team Delhivery was founded in 2011 by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati and is now 66,000+ people strong. 2

About the Organization Logistics Technology Create Build consumer, product, location intelligence from differentiated precision & efficiency through data capabilities Provide best- in- class customer experience to drive Establish highest quality infra & largest reach Become the operating system for stickiness order data commerce Build products/ insights to enable customers to Use scale to lower cost of fulfilment drive sales & profitability We are building the Operating System for Commerce 3

Role Description About the Role Role Senior Manager Operations Grade G3 Department Sub Department Fulfillment Operations Managers & TLs Reporting Relationship Location Director/Senior Director Reporting Relationship (Team) Ahmedabad CTC Range (INR) Up to 20 LPA (excl. ESOPs as applicable) 4

Role Description Key Responsibilities 1.Oversee and control operations across the 6 10 FCs or 1-2 large sites in respective zones 2.Monitor client TATs daily and handle escalations from Client servicing teams 3.Review FC plans with regards to the following Manpower planning Capital expenditure (including IT assets) Consumables planning 4.Take ownership of FC P&L in respective zones ¢ ¢ ¢ Keep costs under control as per budgeted figures Meet with new clients to help them understand operations and ensure successful client start-up Meet with key existing clients to understand their issues and use the feedback to improve operations 5.Conduct RCA and investigations whenever any cases of mis-shipments arise and take necessary action. Conduct RCA and investigations whenever any cases of theft arise and take necessary action 6.Carry out routine audits across FCs to ensure compliance of the following ¢ ¢ ¢ Operational SOPs Legal / regulatory compliances Health and Safety guidelines 7.Setup an interaction with external stakeholders Courier partners / Vendors / Clients to gather competitive intelligence 8.Conduct RCAs for any safety incidents. Drive a culture of safety and ensure zero Loss Time Incidents in their zones. 9.Monitor the Reco (inventory adjustments) status for their zones and plan corrective actions in case targets are not met. 10.Responsible for designing and implementing improved processes or operational policies. Recommends changes to products, or services to fulfill customer needs to the quality team. 11.Capital Expenditure ¢ Generate capex requirements of individual FCs on a monthly basis. Carry out a basic evaluation of whether the capex is required or not at the FC level ¢ Collate capex requirement across multiple FCs and present the business case for approval in the 1st week of each month 5

Role Description Person Specifications- Skillsets/Education ¢ Educational Background - MBA (Premier college) with 4+ years of experience / B.Tech. (Premier College) 6+ years of experience ¢ Functional Skills - Vendor Management, Project Management (Any relevant certification will be added advantage) ¢ Experience - 5-8 years Relevant exp in Logistics/ Manufacturing industry Experience in SCM Operations/ Logistics Operations ¢ Behavioral Skills Good communication and analytical skills Excellent customer service skills in the areas of problem-solving, task prioritization and follow-up. Ability to work well in a team environment. Collaborate with internal and external resources in order to gain credibility with senior management. 6

Culture & Benefits With people obsession right at the center of our DNA, we take pride and appreciate the hard and smart work done by each of them. With over 55000 employee spread across 2500+ cities, 19k pin codes, we at Delhivery are connected to each other through one common intent- to become the operating system of the commerce industry and in turn become India s largest Logistics Company. Post joining, you will get an opportunity to work with like minded individuals who are passionate, driven and enthusiastic and lead their teams through efficiency, technology and empathy. Delhivery Code:- Maniacally People Centric Efficiency, Always Enablement> Control Post Joining:- You will undergo an extensive induction and training program wherein the working of the overall organization and each department would be discussed in detail along with visitation to key facilities (keeping in mind COVID Guidelines) 7

Culture & Benefits Benefits Financial & Leaves:- i. Flexibility to Working from Home ii. Flexible timings iii. Employee Loan Assistance Program iv. Continuous Learning Benefit v. Sabbatical (in case any employee due to unforeseeable reasons needs to take a break but does not wish to exit) vi. Financial Aid to all employees (on-roll / off-roll) vii. Heavy extensive Referral Program for all employees viii. Parental Support:- i. Paternity Leave (4 weeks paid + 4 weeks unpaid) ii. Maternity Leave (26 weeks paid+ 26 weeks unpaid) iii. Adoption Leaves (12 weeks for the mother) ix. Parental Insurance (Either own parent or spouse's parents) x. Flexi benefits: we offer a bucket full of flex benefits like Car Lease with 100% on road funding, Drivers salary, Meal vouchers, LTA e.t.c compliant to the IT act, which helps our employees reduce the tax burden and increase their take home salary xi. Buy from Auctions: we have a dedicated portal for our employees to buy from auctions across various options like Mobile, electronics, Appliances, Fashion and much more Wellbeing - We help our employee look after their health and wellbeing, enabling them to deliver their best at home and at work with multiple initiatives to support them I. Employee Assistance Program where employee can seek assistance w.r.t any issues related to personal life through renown psychologists and physiatrists that are completely confidential and available 24/7 II. Teleconsultation/ Tele medicine - Virtual consultation with general physicians for employees and eligible dependents, employees can also seek online Diet and Nutrition Counselling III. COVID Vaccination is enabled as part of health benefits for employees, where they can choose the vaccinate schedule as per their convenience and get themselves vaccinated at zero cost 8

Come and join our journey.. 9