Senior Manager -Australian Accounting & Tax Delivery- KPO-Noida

Key Responsibilities:

Service Delivery Leadership

• Lead the day-to-day operations of the

  Australian accounting and tax compliance team based in Noida

  .
• Drive timely and accurate preparation of:

• Income Tax Returns (Individuals, Companies, Trusts, Partnerships, SMSFs)

• Activity Statements (BAS, IAS)

• Ensure compliance with ATO requirements and adherence to Mutual Trust service levels.
• Oversee workflow planning, resource utilization, and productivity optimization for the Noida-based delivery team.
• Act as the first point of escalation for operational and delivery-related matters.

Client Integration & Onboarding

• Lead client onboarding and service transitions from Noida:
• Manage

  knowledge transfer

  , workflow design, and SOP setup.
• Coordinate with IT and Training teams for system and infrastructure readiness (Xero, MYOB, Class Super, BGL).
• Oversee smooth migration of new entities or service lines into steady-state delivery.
• Monitor and manage project timelines, RAID logs, and early-stage performance metrics.
• Own hypercare phase management and successful handover to BAU delivery.

Governance, Quality & Continuous Improvement

• Conduct regular governance meetings and service reviews with the Mutual Trust team.
• Maintain strong control over SLAs, delivery KPIs, and quality benchmarks.
• Drive continuous improvement in tax and accounting processes, automation, and controls.
• Proactively identify risks and implement preventative measures.

Team & People Leadership

• Lead and mentor Noida-based teams of accountants, reviewers, and senior accountants.
• Drive team development, performance management, and technical upskilling.
• Foster a positive and accountable team culture aligned with SandMartins and Mutual Trusts values.

Key Skills & Competencies:

• Strong technical knowledge of Australian tax compliance, financial reporting, and BAS/GST obligations.
  • Experience working with Australian Trusts, SMSFs, Companies, and Partnerships. • Leadership in managing delivery teams and new client transitions. • Strong client relationship, escalation management, and stakeholder coordination skills. • Excellent communication and team-building abilities. • Proactive, hands-on approach with strong planning and problem-solving capabilities. • Continuous improvement mindset with a focus on automation and process excellence.

Tools & Platforms:

• Reckon, Xero, MYOB, HandiTax, Class Super, BGL SimpleFund360, FYI Docs
  • Microsoft Excel (Advanced), Power BI (preferred) • Workflow/project management tools (e.g., Karbon, ClickUp, Monday.com) • Document Management and Time Tracking platforms

Qualifications:

• CA or CPA (India or Australia preferred)
  • Additional certifications in Australian taxation or process management (preferred) • Bachelors degree in Accounting, Commerce, or related fields

Performance Metrics May Include:

• SLA compliance and client satisfaction scores
  • Timely and accurate onboarding of new engagements • Financial statement and tax deliverable accuracy • Team productivity and utilization metrics • Process improvements and automation delivered

Why Join SandMartin (Noida):

• Opportunity to lead an Australian accounting and tax delivery team in a global finance environment.
  • Be at the forefront of client onboarding, process excellence, and service delivery from Noida. • Exposure to premium Australian financial services clients and complex tax structures. • Clear career growth path with leadership and transformation roles. • Supportive, collaborative work culture that promotes ownership and innovation.