Senior Machine Learning Engineer

Team Overview:

Join our pioneering Core-LLM platform team, dedicated to pushing the boundaries of Generative AI. We focus on developing robust, scalable, and safe machine learning models, particularly LLMs, SLMs, Large Reasoning Models (LRMs) and SRMs that power cutting-edge ServiceNow products and features. As a Senior Manager, you will lead a talented team of machine learning engineers, shaping the future of our AI capabilities and ensuring the ethical and effective deployment of our technology.

What you get to do in this role:

• Generate and evaluate synthetic data tailored to improve the robustness, performance, and safety of machine learning models, particularly large language models (LLMs).
• Train and fine-tune models using curated datasets, optimizing for performance, reliability, and scalability.
• Design and implement evaluation metrics to rigorously measure and monitor model quality, safety, and effectiveness.
• Conduct experiments to validate model behavior and improve generalization across diverse use cases.
• Collaborate with engineering and research teams to identify risks and recommend AI safety mitigation strategies.
• Participate in the development, deployment, and continuous improvement of end-to-end AI solutions.
• Contribute to architectural and technology decisions related to AI infrastructure, frameworks, and tooling.
• Promote modern engineering practices including continuous integration, continuous delivery, and containerized workflows.

Key qualifications:

1. Experience in using AI Productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have

2. Experience with methods of training and fine-tuning large language models, such