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Magellanic Cloud
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Senior It Support Engineer

Senior It Support Engineer

Magellanic Cloud

2 - 5 years

0 - 3 Lacs

hyderabad

Posted:13 hours ago| Platform:

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Skills Required

vms platforms bitrate poe switches nvrs ddns nat dhcp server administration port forwarding lunix centos linux network administration static ip assignments firewall management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

1. Field QC & Installation Validation

Perform technical QC checks for system readiness.
Validate cabling, network configuration, device mounting, and power arrangements.
Ensure installations match project design and SOP standards.

2. Network & Linux System Validation

Verify IP schema, network topology, router/switch configuration.
Validate Linux-based NVR/edge devices for uptime, logs, processes, and services.
Identify misconfigurations in routing, latency issues, and device accessibility.

3. Troubleshooting & Remote Support

Resolve onsite device connectivity issues.
Diagnose Linux OS problems, service failures, and performance lags.
Escalate critical issues to L3 Infra / NOC teams when required.

4. Documentation & Reporting

Prepare QC reports with observations & corrective actions.
Maintain logs, screenshots, wiring proof, and compliance evidence.
Track issue closure through ticketing system.

5. Pre-Dispatch Validation

Verify firmware, device login, and configuration consistency at staging/warehouse.
Validate Linux-based DVR/NVR services before dispatch.

6. Vendor & Team Coordination

Guide installers on best practices and QC requirements.
Conduct technical training for new vendors on network, surveillance, and Linux basics.

7. Cross-Functional Collaboration

Work with Network, Projects, and Configuration teams to ensure smooth rollout.
Raise NCRs for non-compliant installations.

Career Path

Senior IT Engineer Field QC
Lead – Field IT Audit & Validation Manager – IT QC & Infra Systems Department Head – Installation QC

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