Senior, IAM Federation Technical Analyst

Job Description

About Schneider Electric Schneider Electric is the global specialist in energy management and automation. With revenues of ~ 27 billion, our 135,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient, and sustainable. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities, and enrich lives. At Schneider Electric, we call this Life Is On. About Schneider Digital All IT needs for SE are managed by a group called Schneider Digital (SD); spread across 303 locations in 60 countries with over 2300 staff; along with various engagements with all major Global IT Service Providers. You will be part of the dynamic Schneider Digital Employee Experience team whose mission is to Create digital workplace of the future & Enable HR to build workforce of the future . Within this team, you will be part of the Identity and Access Management team (IAM) to oversee the effective utilization, and continuous improvement of the IAM solutions. Role mission As an Identity and Access Management (IAM) Support Analyst, your role is crucial in ensuring the Security and Integrity of our organizations digital assets. Technical platform ownership of core Identity platforms that include Identity governance and Authentication. Managing service levels, operations KPI s, audit remediation actions and continuous improvements. We are looking for a Ping Identity Support Engineer to manage, troubleshoot, and support enterprise IAM solutions using Ping Identity products, including PingFederate, Ping Access, and PingID. You will serve as a key technical point of contact for resolving authentication and SSO issues and ensuring availability of critical IAM infrastructure. Main responsibilities Provide Level 2 and Level 3 support for Ping Identity products (PingFederate, Ping Access, PingID), resolving advanced technical issues related to authentication, single sign-on (SSO), and multi-factor authentication (MFA). Investigate and resolve authentication failures, federation errors, and SSO integration challenges, using log analysis, trace tools, and protocol-level debugging of SAML, OAuth, and OIDC flows. Ensure high availability and optimal performance of identity services, leveraging proactive monitoring, health checks, and alert mechanisms across all Ping Identity components. Configure and support SSO integrations with enterprise and cloud applications, implementing secure protocols (SAML, OAuth, OIDC) and coordinating metadata exchange with internal and third-party providers. Manage SSL/TLS certificates across Ping environments, including timely renewals, keystore management, and enforcing secure communication practices. Collaborate with security, infrastructure, and application teams to triage incidents, implement fixes, and ensure IAM services align with security standards and compliance requirements. Support version upgrades, patches, and environment migrations, including planning, testing, and executing changes in development, QA, and production environments. Develop and maintain technical documentation and knowledge base articles outlining common issues, solutions, integration procedures, and operational best practices. Respond to and manage IAM-related support tickets, ensuring timely resolution, customer communication, and proper categorization of incidents and service requests. Lead or assist with onboarding new applications to the Ping Identity platform, handling end-to-end configuration, attribute mapping, and user testing for SAML/OIDC setups. Guide application teams through integration procedures, following standard operating protocols and ensuring consistent implementation of IAM policies across systems. Participate in maintenance and on-call support rotations, responding to critical incidents and performing scheduled upgrades or deployments outside business hours. Continuously identify opportunities to improve IAM support operations, including automating repetitive tasks, enhancing monitoring, and streamlining incident response workflows. Skills and experience Bachelor s or master s degree in computer science, Information Technology, or a related field.