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Senior helpdesk customer service executive

Senior helpdesk customer service executive

Integrated Personnel Services

2 - 3 years

|

1 - 2 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

outbound process customer support service desk voice process international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Responsibilities

Make a high volume of outbound calls to prospective customers,
Identify new business opportunities from existing clients (cross-sell) and from fresh leads.
Qualify leads by understanding the customers needs, budget and decision-making process.
Promote relevant additional products/services (cross-selling) based on customer profile and product fit.
Maintain and update lead and customer information in the CRM system accurately and promptly.
Set appointments or handoff qualified leads to the sales/account team for closure.
Track and report key metrics (call volume, leads generated, cross-sell conversions, appointments set) and share insights.
Collaborate with marketing and other teams to refine scripts, outreach campaigns and cross-sell/referral strategies.
Should be comfortable working on Sundays incase if there are any project's

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