Senior GSA

Company Description

Flechazo is a consumer services company located in Bangalore, Karnataka, India. Known for its commitment to excellent service and customer satisfaction, the company operates from its central location at 1st Floor VRR Orchid SY. NO. 9/1 above Surya Nissan. Flechazo is dedicated to providing top-notch services to customers, ensuring their needs and expectations are met with professionalism and care.

Role Description

This is a full-time, on-site role for a Senior GSA (Guest Service Associate) based in Hyderabad. As a Senior GSA, you will be responsible for overseeing daily guest services operations, ensuring customer satisfaction, and maintaining service quality standards. Responsibilities will include managing guest interactions, addressing queries or concerns, coordinating with team members, and ensuring smooth day-to-day operations. You will also assist in maintaining a positive and welcoming environment for guests.

Qualifications

• Customer service and guest relations skills to provide outstanding experiences and address client inquiries professionally
• Team coordination and communication skills for effective collaboration and smooth operations
• Problem-solving and organizational abilities for handling guest concerns and managing tasks efficiently
• Previous experience in a similar role, particularly in the hospitality or service industry
• A positive attitude, strong interpersonal skills, and a commitment to delivering excellent service
• Flexibility to work in a dynamic and fast-paced on-site environment
• Bachelor’s degree or relevant professional training in hospitality or a related field is a plus