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Sanderson Recruitment
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Senior Gensys Engineer

Senior Gensys Engineer

Sanderson Recruitment

10 - 15 years

|

15 - 30 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

sip trunking rest web api genesys cloud

Work Mode

Hybrid

Job Type

Full Time

Job Description

Experience Required:

Technical Expertise

Extensive experience with Genesys Cloud architect flow design and build across Voice, Email and Messaging channels.
Proven track record in developing APIs for seamless integration of third-party tools and services.
REST API / Web services experience
Detailed knowledge of IP Telephony: Genesys Cloud Edge Devices and SIP Trunking.
Ability to diagnose and resolve complex technical issues including analysing SIP traces.
Knowledge of Terraform and Genesys CX as Code
Knowledge and experience with CI/CD pipelines, such as Azure DevOps.

Modern Contact Centre Skills:

Experience with omnichannel contact centre solutions
Knowledge of AI and automation capabilities within Genesys Cloud
Experience integrating Genesys with various systems
Understanding of cloud infrastructure and security best practices

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