Senior Gensys Engineer

10 - 15 years

15 - 30 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Experience Required:

Technical Expertise

  • Extensive experience with Genesys Cloud architect flow design and build across Voice, Email and Messaging channels.
  • Proven track record in developing APIs for seamless integration of third-party tools and services.
  • REST API / Web services experience
  • Detailed knowledge of IP Telephony: Genesys Cloud Edge Devices and SIP Trunking.
  • Ability to diagnose and resolve complex technical issues including analysing SIP traces.
  • Knowledge of Terraform and Genesys CX as Code
  • Knowledge and experience with CI/CD pipelines, such as Azure DevOps.

Modern Contact Centre Skills:

  • Experience with omnichannel contact centre solutions
  • Knowledge of AI and automation capabilities within Genesys Cloud
  • Experience integrating Genesys with various systems
  • Understanding of cloud infrastructure and security best practices

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Leeds

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