We're building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role
We're looking for a full-time Senior Finance Analyst to join our Finance team. This role is a hybrid role based out of our Hyderabad location.In this role, you'll play a key role in shaping the company's financial strategy by enabling data-driven decision-making through financial modeling, forecasting, and analysis. This is a great opportunity for someone who thrives in a fast-paced, analytical environment and enjoys working cross-functionally with stakeholders such as executive leadership, Finance, and business partners across the organization. The ideal candidate brings strong skills in financial planning and analysis, forecasting, and business partnering.
What You'll Do
- Lead the development of annual operating plans, quarterly, and monthly financial forecasts, conducting ongoing analysis of actuals to ensure alignment with strategic objectives.
- Collaborate closely with accounting and business teams during monthly/quarterly close processes to ensure accurate financial reporting and compliance with regulatory standards.
- Assess business scenarios to support investment prioritization and resource allocation decision-making, leveraging data-driven insights to optimize outcomes.
- Develop and maintain weekly, monthly, and quarterly dashboard reports to provide actionable insights to key stakeholders and drive informed decision-making.
- Provide support to business owners in headcount and capacity planning initiatives, utilizing financial analysis to optimize resource allocation and enhance operational efficiency.
- Conduct monthly variance analysis and drive continuous improvements in forecast accuracy through proactive performance monitoring and adjustment.
- Transform complex financial data into timely, actionable information that guides leaders in strategic decision-making and supports organizational growth objectives.
- Foster successful collaboration with cross-functional teams, including Accounting, HR, and various business functions, to achieve shared objectives and drive organizational success.
- Conduct ad hoc analysis and reporting as needed to support strategic initiatives and address evolving business needs.
- Experience in developing data models and structures within FP&A systems to support complex financial analyses and forecasting will be an added advantage.
What We're Looking For
- Minimum of 2 - 4 years of FP&A or Business Finance experience at a leading technology company; SaaS experience preferred.
- An understanding of financial planning, forecasting, and reporting.
- Strong Financial modeling skills and quantitative analysis experience.
- Ability to collaborate constructively with business partners and finance colleagues.
- Understanding of common metrics and cost drivers for SaaS companies.
- Ability to think creatively, highly-driven, and self-motivated.
- Strong written & verbal communication skills.
- Expert in Excel and Google Sheets; can maintain complex spreadsheets, comfortable with different modeling techniques and shortcuts.
- CA or CFA or ACCA or MBA are a plus.
- Experience working with Adaptive Insights, Planful, Anaplan or similar EPM tools will be an added advantage and not a must.
Why You'll Love It Here
Education
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits:
At Gainsight, we believe great work happens when teammates feel fully supported.
- We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values:
We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities:
From mentoring to career development opportunities, we're passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos:
No explanation needed. Just watch them here!
If this sounds like the right role for you, we'd love to hear from you.
Additional Information
We're committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [HIDDEN TEXT]
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If you're applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
