Senior Executive

Job Description

Role & responsibilities Engaging with potential leads via calls drive successful conversions . Utilize strong sales techniques to persuade and close deals efficiently. Work closely with the OSP team to enhance the overall performance of the SNO process. Monitor and track lead status, ensuring timely follow-ups for better conversion. Identify and resolve customer objections to facilitate a smooth payment process . Maintain high call quality standards and ensure adherence to process guidelines. Provide feedback on customer behavior and market insights to refine sales strategies. Real-Time Performance Monitoring : Ensuring immediate interventions and data-driven improvements. Targeted Coaching & Motivation : Actively driving agents to enhance their sales approach and maximize conversions. Quick Adaptation to Process Enhancements : Implementing necessary changes based on real-time insights. Accountability & Ownership : Strengthening leadership at the center level for better execution and alignment with goals.