Senior Executive Soft Services Admin & Facilities Noida and Kolkata

Sr Exec/AM- Senior Executive Soft Services Admin & Facilities Noida and Kolkata

Please share cvs to sd00838847@techmahindra.com

time-8am/9am onwards , wfo 5 days.

Role Purpose

soft service operations

Key Performance Outcomes

1. Service Delivery Excellence

• Ensure

  95% SLA achievement

  across all soft service parameters housekeeping, pantry, transport, mailroom, and front office.
• Conduct

  daily quality audits

  and track non-conformances for corrective and preventive actions.
• Drive

  100% adherence

  to hygiene, cleanliness, and workplace presentation standards.

2. Vendor Governance

• Manage the

  service delivery performance

  of managed office service providers and secondary vendors.
• Review manpower adequacy, compliance adherence, and service checklists regularly.
• Conduct

  monthly joint reviews

  on performance scorecards and escalate deviations proactively.

3. Employee Experience & Communication

• Drive

  employee-centric initiatives

  in cafeteria, transport, and facility engagement.
• Maintain

  open communication channels

  through helpdesk dashboards and proactive floor interactions.
• Ensure

  real-time response

  and resolution to employee complaints within SLA.
• Target

  employee satisfaction score 4.5/5

  in facility-related parameters.

4. Health, Safety & Compliance

• Ensure

  100% adherence

  to food safety, hygiene, and occupational health standards.
• Drive

  training and awareness programs

  for vendor staff on behavior, safety, and service etiquette.
• Conduct

  quarterly HSE and service quality audits

  in coordination with the Admin Head.

5. Cost & Efficiency Control

• Identify

  cost optimization opportunities

  across consumables, transport, and cafeteria operations.
• Drive

  automation/digital solutions

  for helpdesk, feedback tracking, and complaint resolution.
• Maintain

  budgetary control within 3%

  variance and ensure transparent reporting.

Accomplishments Expected in the First 12–18 Months

1. Achieve

   95% SLA compliance

   with visible improvement in employee satisfaction metrics.
2. Institutionalize a

   daily facility health audit

   and real-time escalation matrix.
3. Deliver

   continuous cost efficiency

   through vendor consolidation and process standardization.
4. Build a

   trained, courteous, and accountable vendor workforce

   on the floor.
5. Establish Hyderabad as a

   model workplace experience site

   in the BPS network.