Senior Executive - Sales Support

Key Responsibilities:
1. Operational Support Manage and respond to daily operational emails from internal teams and external stakeholders. Maintain accurate records of communication and ensure timely follow-ups. Support the sales team with documentation and coordination tasks.

2. Product Testing as Business Unit:
Collaborate to support testing and validation of new products or features. Document test results, feedback, and escalate issues to relevant teams.

3. Interdepartmental Interface:
Serve as a liaison between the Sales Team and other internal departments, ensuring effective communication and alignment

4. Reporting & Documentation
Prepare regular reports on support activities, product testing outcomes, and IT coordination status.

5. Compliance & Policy Adherence:
Ensure compliance with all relevant policies, including those related to uploads, rebated travel issuance, TDS/GST, internal controls, and agreements to support efficient sales operations.

6. Quality Control:
Maintain individual performance standards and quality checks to ensure cases are handled without escalations.

7. Quote Turnaround Time (TAT):
Ensure adherence to required TAT for all travel quotes to support sales efforts.

8. Other Duties:
Perform any other tasks or duties assigned as per business needs. ________________________________________

Qualification and Skills:
1) Bachelor’s degree in Aviation, Travel & Tourism, or related field. 2) 3-5 years of experience in airline/travel background. 3) Proficiency in MS Office is preferred (Excel, Powerpoint, Outlook) 4) Understanding of airline fares, Sky speed or GDS is a plus.